Problem: We use Outlook 2003 as dispatch software for our company. Each order gets sent to the Outlook client (2003) from a CSR who has taken the order. The dispatcher then forwards the email to a driver's phone. The driver then replies to confirm reception of the order Then, the dispatcher *deletes* the order and moves the reply from the inbox to the diver's folder.
Question: Is there any way to prevent the dispatcher from moving/deleting the order from the inbox? Is there a way to let the dispatcher only move/delete the message after the reply comes to the inbox? Are there any ways to alert the dispatcher that they have made a "false" move/delete? Are there any good management tools out there?
I haven't found anything that could help us out.
February 15, 2009 5:25 AM
February 16, 2009 7:23 PM