Home > IT Answers > Storage > Possible Hard Drive Crash
Jamiem
10 pts.
 Possible Hard Drive Crash
Dell Latitude D630, HARD drive, Hard Drive Damage, Hard drive repair, Reboot problem
When I turn on my Dell Lattitude D630 laptop the only picture that appears on the desktop is my screen saver. No icons or toolbars or even the start button. What can be the problem?

Software/Hardware used:
Dell Laptop Computer
ASKED: August 24, 2010  7:37 PM
UPDATED: August 24, 2010  9:02 PM
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Answer Wiki:
By screen saver do you mean the desktop wallpaper? I would say that explorer.exe is failing to start hence the reason why you can see no icons menu etc.... I would start to debug this by getting into safe mode, you can do this by holding F8 whilst you boot and then choose safe mode from the menu. If you have added any new hardware or software recently then remove it. Let us know how you get on with that first of all.
Last Wiki Answer Submitted:  August 24, 2010  8:57 pm  by  Matt Mather   3,610 pts.
All Answer Wiki Contributors:  Matt Mather   3,610 pts.
To see all answers submitted to the Answer Wiki: View Answer History.


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What troubleshooting have you done so far? Did you make any hardware or software changes before this happened? Can you boot it into safe mode? Have you tried a system restore from safe mode? Is it still under warranty? You might want to call support.

Technochic
 56,975 pts.
 

I had a similar thing happen to my pc. It was explorer corrupted (not the win explorer or internet explorer.) I was using XP OS.

It is loaded on boot up, but for some reason it was corrupted. (I suspect it was on a damaged sector of my hard drive.)

I solved the problem by booting from a usb stick, and copying explorer back into the system folder.

Chippy088
 4,625 pts.
 

Just seen your reply in the discussion Technochic after posting my response, looks like we overlapped a bit. Apologies!!

Matt Mather
 3,610 pts.