Home > IT Answers > Microsoft Windows > Policies regarding user-damaged hardware/ince...
Michael Morisy
1165 pts.
Q:
Policies regarding user-damaged hardware/incentives to take care of it?
Open IT Forum, Microsoft Windows, CIO, Mobile
Open IT ForumAny suggestions on policies in terms of encouraging employees to take good care of their hardware, ranging from charging them for lost, broken or stolen company goods to rewarding well-maintained hardware or reduced helpdesk tickets?

Apple's recently been accused of voiding warranties for cigarette smoke, and I'm curious if any other IT departments have gone that far.
ASKED: Nov 23 2009  7:43 PM GMT
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
RELATED QUESTIONS
Jaideepkhanduja
7260 pts.
A:
 RATE THIS ANSWER
0
Click to Vote:
  •   0
  •  0
  • Bookmark and Share
I was a contractor for ATT in Atlanta.
We were given a laptop, docking station, and mouse.
We were completely responsible for the physical possesion.
If we left it at work and someone stole it, we were still responsible.

------------

We have a clear cut policy in place. The owner is supposed to take care of the material in his/her custody. Besides we provide them with support team, hardware warranties/ AMC and insurance. Too much of lecturing on the subject takes the whole matter in some other direction. It is done more in “demonstrate” rather than “preach” manner.
Last Answered: Nov 25 2009  4:57 AM GMT by Jaideepkhanduja   7260 pts.
Latest Contributors: CharlieBrowne   7810 pts.
  •   
RSS - Discussions Help
Discuss This Answer:
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _



_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

XENOPHON22   575 pts.  |   Nov 23 2009  8:53PM GMT

I think you should develop a disposition report for any piece of equipment issued. Using this form you would be able to collect the equipment from employees who were leaving and be able to document the condition of each piece upon collection and reissue. This would allow for the company to adequately account for equipment which becomes antiquated, broken through daily use, or even hold the user accountable for improper use.

This is the method we used when I was a telecommunications installer and seemed to keep people on point without victimizing employees.

 

KevinBeaver   8705 pts.  |   Nov 30 2009  8:07PM GMT

I agree with the other guys - tell employees it’s their responsibility, have them sign off/out the equipment, and hold them accountable if necessary.