please help me with a problem with my pc

pts.
Tags:
Hardware
Interoperability
Software
My computer is a ACER Veriton 7100. When I initially bought this computer, windows ME was installed in it, but then I installed Windows XP, and it was working great until, a few days ago, when I try to turn in on for the first time every day, When the screen of windows is loading, it suddenly reboots it self with out telling me, and it keeps it doing it for like 7 or 6 times and then finally windows loads, but then when I try to turn it on again later it doesn't do it. This just happens in the morning when I turn it on for the first time during the day I think its the bios battery, but Im not sure plase help me...Thank you

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Your conclusion about the BIOS battery is plausible – it’s well known that colder temperatures affect a battery’s operation for the worse.

However, it could also be anything else temperature sensitive. Power supply, memory, etc.

Try leaving the computer on all night and see if that makes a difference in the morning. Make sure you have all power management software disabled first though.

If it still acts that way, then I’d start looking at the quality of AC power you’re getting. You ARE using a good surge protector aren’t you?

If you have a surge protector or UPS, then I’d change the CMOS (BIOS) battery first because it’s cheap. If you don’t have a surge protector, then I’d get a good one ($25-50 U.S.), and see if that fixes the problem. Last of all, I’d try replacing the power supply in the PC. In that order.

If none of that applies, then please write back.

Bob

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  • Lerandell
    A few questions for clarification. How far is it getting in the boot sequence? do you get to the "Welcome" screen before the crash? have you installed any update patches recently? are you loosing the correct date/time in the bios?
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  • Wizzze
    In the morning, when you are abot to turn on the computer, do so and let it go as far as it can, if it starts rebooting, press and hold down the power button on the computer for about 4-6 seconds to shut down completely. Then power up the computer again and start tapping the F8 key like a heartbeat, tap... tap... tap... in order to get the menu to go to SAFE MODE. Once in the menu select SAFE MODE and press enter. A long list of stuff will come up on the screen and it may look as if it locks up in one line, but allow it time to boot. If it boots into safe mode and you are able to go through a few screens and seems to work OK (Safe Mode looks really ugly, so do not panic) then the problem is with a device driver, most likely the Video card driver, or a chipset driver. If it starts shutting down and rebooting again, the problem is hardware. Try removing as much as you can. Unplug power cord, remove battery, any PCMCIA cards, etc... Plug only the power cord, the computer may or may not power on by itself. Try the procedure above listed again. If it works without any of the stuff plugged in, then start putting things back together one by one. If it fails on one there is the culprit. Good Luck.
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  • Wajak3
    Hi, I don't think your bios (or it's battery) is the problem. If it was, your PC would not reach the Window's booting phase. The symptoms you specified suggest there's a system file or two, missing or corrupt. The reason your PC keeps rebooting is that XP has an option which makes your PC keep trying to locate the file hence rebooting. To see the actual error message, you'd have to switch off the option. unfortunately, you can't as your system is not booting on. I'll suggest the following, but only if you are COMFORTABLE with doing it yourself, otherwise, you might want to get a PC technician to sort this out for you. 1. On start up, after POST (Power On Self Test, where the system checks things like connected drives, memory, processing power etc - by the way, reaching and passing this stage is proof, your bios is not the problem) press the F8 key and see if you can start up in safe mode. If you do, switch off the option for auto restarting your pc on system failure. Right click "My Computer" and select properties. Select the "Advanced" tab and then "settings" under "Startup and Recovery". Uncheck "automatically restart", under "System Failure". Shutdown and restart your PC, you should now see what the exact error is. 2. Restart in safe mode, as described above. Run a hard drive scan, as it just might be a corrupt/failing sector. Check both options to auto repair corrupt sectors. 3. if the above failed, slave your hard drive on another PC (if you have one). BACK UP YOUR DATA AND PROGRAMS (if you don't have them on a disk). Then pop in your Windows XP installation CD and run a repair install. Sorry for the detail and hope it helps. Cheers, J.
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  • Poppaman2
    Sorry for the late entry... Snowstorm and all that.... wajak3 is right on the money. You need to uncheck the auto restart at failure to see exactly what's going on. Once you have the error message (something like "KERNEL_STACK_INPAGE _ERROR" or "KMODE_EXCEPTION_ERROR" - or whatever), you can search the MS knowledgebase for details of what is causing the issue. It could indeed be hardware (bear in mind that Windows uses you HDD as memory - your swap file). Also - once you get a good boot, look in your system and application logs to see if they shed any light on the issue... If you need any assistance, re-post to the board, or send me a private message.
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  • EMCguy
    Hi 415716, listen to the advice of the last two posts. But also some questions. (by recently I mean the last 2 to 3 weeks) Have you installed any programs recently? Have you made any hardware changes recently? What do you use for your browser? How do you prevent malware (viruses, spyware, adware) from getting to your machine? the CMOS battery would not be my first guess, because once the battery goes, the information stored in cmos goes as well, and it will never boot up properly if its depending on that info. Best regards, EMCguy
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  • 415756
    Answers to some of the questions you made It boots until the windows logo (the one with the bar) and on the second boot it shows the safe boot menu, but even when I select the safe boot option it reboots it self, I?ll first try what wajak3 and wizzzie said and I?ll let you know what happened, I have Norton antivirus 2005 updated always, so I don?t think is a virus or spy-ware I change recently the power supply, A week ago I formatted the hard drive and problem continues
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  • Ve3ofa
    Norton Antivirus has nothing to do with spyware.. virus's yes, spyware no.. Download Microsoft Anti-Spyware and check your system. You say that your system will not go into safe mode and you've set it so that it doesn't automatically reboot upon error.. My suggestion is to do a repair install of your operating system.. boot from the cd and go through the motions of doing a fresh install but the 2nd time you see (r) repair do a repair install (the first repair option will put you into a cmd screen in which you can do some things but for most users it is a waste of time. You might also want to go into msconfig (start/run/msconfig) and uncheck everything that is not microsoft related. It does sound like a driver is not responding and it is causing the system to fault.. you can check in your event logs (control panel /administrative tools/ event logs) and look for error messages there to help narrow down the process.. btw how much ram is in your system?
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  • ComputerSolutions77
    you might try a system restore to a date before the problem started. START, HELP & SUPPORT, "undo changes to your computer with system restore".
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  • Stevesz
    From what you describe, it sounds like a heat related problem. When you boot the machine cold, the machine will reboot several times until it finally has the offending hardware warmed up enough to complete the boot. If youare turning the machine on again later in the day, you stil probably have enough heat in the machine so that the boot process is not interupted. First thing I'd check would be memory, swapping out chips and using different slots, if you can with the design of your main board. After that, try removing and mocing aound the cards that might be installed in your PC. A video card is always suspect when you have a problem. It might be more cost effective to look at a new computer rather than to try and fix this one. Steve
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  • Pconsualez
    If the pc was running ME, and you upgraded to an XP OS, Im suprised it booted at all. You will have no end of grief if you ersue this line. Re install your ME or an 98 OS. If you need XP, buy a new box, as hardware is designed around software.
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  • Prj6689
    In a similar vein to stevesz, take the machine apart, reseat everything, carefully of course and with suitable anti-static precautions. Last week had a customer with very similar problem and this appeared to do the trick, although at the end of the day I would have liked a more definitive problem to put my finger on.
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  • Smeebag
    Its definately not a s/w prob. Its hardware related hence the cold start problem. Could be motherboard, ram or even hard drive etc. Assuming the new supply u got is ok. A faulty cmos battery would probably not affect xp in this way either. Re seating all the plugins is a good place to start.
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  • Paulcat
    One thing you can try is starting in safe mode. If it does start up, the first thing I would do is right click on my computer, select properties, advanced, go to the Startup and Recovery settings, and uncheck Automatically Restart. Then restart the computer, and if there is a problem Windows should display an error message instead of restarting.
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  • Gasup1
    Is the video onboard or a seperate card? From your description, it re-boots when it hits the graphics load in Windows. If the video card is APG or PCI, then that is your most likely culprit. If it is onboard, then you have a chipset problem on the motherboard.
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  • Poppaman2
    A couple of points/opinions/my $.02: 1. DO NOT re-install Windows ME. Your PC's hardware is not designed around the O/S (at least as long as you are not running MacOS or another niche operationg system (hey - I like the Mac, but face it - with something like a bit less than 5% of the total OS market, it is a niche O/S). You might want to double check with the MS Hardware Compatibility List (HCL) to see if your components are indeed compatible with XP, but you state the system was working until recently, so I doubt that's the issue. 2. The previous post (sorry, I don't remember who posted this) asking (basically) "What changed" is again right on the money - this is the classic troubleshooting question - although as you have (according to your second posting) re-installed Windows XP, I'm not sure haow much this would come into play here... 3. In light of the persistance of the problem and your re-installation of the O/S, I would tend to look at hardware as the root cause. Do you have access to any diagnostics, such as CheckIt Pro or The Troubleshooter (or any other hardware inspection or testing software)? Try to do a full check of the system. Pay particular attention to the memory and the hard drive... 2.
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  • 415756
    Yesterday, I unchecked ?automatically restart?, so that today I could see an error message, but it didn?t make any difference, the pc kept doing the same thing, So I turned it off, and I removed all the hardware: -2 disc drives -1 floppy drive - Video card (pci ?ATI? Radeon) -Modem (pci) And then I turned it on, but the same happened, then I changed of slots the Video card and the modem (I installed all the hardware again), but it kept doing the same, So I waited until I had a good boot, and like 5 minutes later when I was checking my e-mail, it suddenly appeared a blue screen, telling me that was an error with some file named ?ati??.dll?, and that windows had to close to protect the files. The ????? means that I don?t remember the rest of the file?s name (sorry) So, by the name of the file I can say, it belongs to the video card, But like I told you, I removed it and, tried to boot , but the same kept happening, my last resource would be, to remove the video card and format the hard drive and see what happens But before I do that, what do you think? Thank you.
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  • Stevesz
    If you have a spare video card, put it in. If that resolves the problem, fine, you are good to go. If you stole the card from another machine, get a new one, an inexpensive one. If you don't have another video card hanging around, serioously think about getting a new machine. On these old machines, I've seen, far too often, good money chasing after bad. You replace one part, and another goes south on you. You shoulde be able to find another machine that is more capable than the one you are trying to resue for around $500. If you want to go all out, spend as much as you like. Steve
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  • Poppaman2
    Because the error appears to be related to the ATI video card I would do two things: first, replace the video card and see if that hepls. Second, download the appropriate video card driver from the ATI website here: https://support.ati.com/ics/support/default.asp?deptID=894&task=knowledge&folderID=293 Be sure to follow the installation instructions for the Catalyst drivers (very important!). If the Catalyst drivers do not help, you need to decide exactly how much time, effort and money you want to throw at this issue. Be aware that hard drive problems may imitate memory and DLL file corruption issues, so use whatever tools your hard drive manufacturer makes available to you to verify the integrity of your drive(s) before you go much further with this...
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  • MgmtRisk
    It ISN'T a hardware problem as I had the EXACT problem and had done the same thing - ME was installed and then I tried to upgrade to XP Pro. I formatted the drive twice to try to fix the problem. It didn't help and I couldn't figure out why - all I could think of was that somehow it was still an issue in the firmware. Finally being totally frustrated, I reloaded ME. Now the part that is bad - I'm not sure I remember the rest of what I did - (big help huh). Anyway, I think that I then did a new reload of XP and this time it worked. Can't tell you why, none of it made sense. This post is mainly to let you know it isn't hardware and I've been there. (I had even formatted the drive twice). So good luck. You have nothing to lose at this point by loaded ME and then trying again to load XP. Please let us know what happens.
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