Permissions suddenly denied in Excahnge Outlook running Vista OS.

90 pts.
Tags:
Authentication
LAN
Microsoft Exchange
Microsoft Outlook
I have a LAN with a single domain where 25 compters are on the domain via the LAN. All computers are running Win XP Pro except one. The one not running Win XP Pro is running Vista Business. All of a sudden the user of this Vista (Dell Insperion laptop) is denied from making changes to folders, files, calendar, tasks, etc. The problem is interimitent and localized to this on Vista computer. there are other computers connected to the LAN via the same switch/router as the Vista machine, but they are running Win XP Pro without problems. The message displayed is as follows: You don't have permission to create an entry in this folder. Right click the folder, then click properties to check your permissions for the folder. See the folder owner or the administrator to check your permissions.

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Are they logged into the domain?

Do they have problems with file permissions as well or just inside of exchange? If you log into their account from an XP machine does you problems go away?

After right clicking on the folder do they have appropriate permissions? Read AND Write? They can read everything and not make changes this has to be a permissions issues but if it is in Exchange or the OS is another question.

Update this ticket with some more information and I would love to continue troubleshooting with you!

Answers to the above questions:

The laptop is joined to the domain.
The user is logged into the domain.
The user has no other premission problems. They can access shared network folders and files without any problems.
When the user logs into an XP machine the problem goes away.
I see no oddities with the permissions when I right click any of the folders listed in Outlook. The user is the owner of the folders and has read and write permissions.
The problem is intermitent in different ways. Somethime the user is only denied the ability to make calendar changes and can make other changes. Sometimes she can make calendar changes, but cannot move email messages between folders. Sometime right clicking on a message does not bring up a menu and thus she cannot make changes to the message.

Have you disabled user account control in Vista? I would suggest doing so. also are you using Outlook?
MS office 2003 and 2007 have problems with offline files or the Dotdat File. which causes permission errors when saving a file to the server.

How is the user account control disabled in Vista?

iTunes was removed and the problem persists.
No Adobe C3 nor any Bonjour software was found on this machine.

Group policies are running on all the machines on the domain and this Vista machine is the only one with this problem.

To disable User Account Control, go2 Control Panel change to classic view on the left pane and then go to User Accounts there is a Turn user account control on/off link.

User Account Control is disabled and the problem persists.

Discuss This Question: 10  Replies

 
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  • Dpdhunt
    Sorry but we have had nothing but problems with VISTA My advice would be downgrade to XP Other then that dis-join from the domain and re-add yourself back in. You could also try to set outlook up to prompt for creditionals as a test Anything in event log on server or workstation Cheers Daryl www.myithelpdesk.com , www.mailprotector.com.au
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  • Santino
    Are you running any group policies on these workstations? In rare occassions I have seen the policies get corrupted on a PC.... I would try running a gpupdate /force from the command line. If that doesn't do it, back up his mailbox and recreate his account. That should reset the permissions...
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  • McEvoyRanchIT
    The laptop is joined to the domain. The user is logged into the domain. The user has no other premission problems. They can access shared network folders and files without any problems. When the user logs into an XP machine the problem goes away. I see no oddities with the permissions when I right click any of the folders listed in Outlook. The user is the owner of the folders and has read and write permissions. The problem is intermitent in different ways. Somethime the user is only denied the ability to make calendar changes and can make other changes. Sometimes she can make calendar changes, but cannot move email messages between folders. Sometime right clicking on a message does not bring up a menu and thus she cannot make changes to the message.
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  • Santino
    My next question would be, if you were to put him on a loaner Windows XP system, does he still experience the problem? If he works fine on XP, then we can conclude the permissions on the Exchange server are good, and then its machine releated to Vista. On a side note, does the user have iTunes or any of the Adobe CS3 products? I have seen these apps install a service called "Bonjour" that causes conflicts with many applications (Only with Vista), including causing intermintent problems with VPN and other apps.....if he does, try stop and disabiling the "Bonjour" service....or simply uninstall iTunes/Adobe CS3 products.
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  • McEvoyRanchIT
    When the user logs into an XP machine the problem does go away. So it seems that this is a Vista issue and that the Exchange permissions are good. I will check the iTunes & Bonjour suggestion as I think they are on this Vista machine..
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  • Santino
    Have you tried completely deleting his Outlook and user profile on the workstation, and re-creating it? I know it doesn't directly solve the issue, but if there is any corruption on the users profile, that could be the culprate. Also, is the user in the local admin group on his PC? I know thats always frowned upon, but its an option to try to narrow down the issue. Lastly, when the user gets these errors, are there any errors that are coming up in the event log?
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  • McEvoyRanchIT
    The user profile has been deleted and recreated and the problem perisits. The problem continues to be intermittent and varies in scope. The user is in the local Admin group on the PC. I can see no useful entries in the event log. I have disabled the User Account Control and the problem persists. The machine is a Dell Inspiron 9400/E1705 with Vista Business. I'm ready to down grade to Win XP. Dell does not recommend this downgrade although I think I have the Win XP drivers. Does anyone have experience with changing OS in this machine?
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  • McEvoyRanchIT
    Does anyone have any other suggestions? This problem persists. I will begin the process to re-format and load Win XP Pro this week. Thanks for your help.
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  • Jheadley
    Have you logged onto the Vista machine as another user and see if the Outlook issue exits?
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  • MPDIT
    Did you ever get the MS Exchange - Vista problem resolved? I'm experiencing similiar problems and am under the impression that a patch update is needed for Ms Exchange. Was this the fix for your problem?
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