Questions & Answers

  • Seat utilization and manpower requirment formula for call centers

    What's the seat utilization and manpower requirement formula for call centers, specially for domestic call centers?

    S1215 pointsBadges:
  • Calculate manpower requirement in contact center

    How do I calculate the manpower requirement for a contact center, if the number of calls is 30000 and AHT 5 minutes at 80% service level?

    tonyabah5 pointsBadges:
  • What is the formula to calculate the manpower requirement at a call center

    What is the formula to calculate the manpower requirement at a call center, if the no.of calls are specified for example, as 50000 calls and defined AHT is 150 secs per call?

    Iyer10 pointsBadges:
  • Information technology investment

    What are the key performance indicators for monitoring Information Technology investment? and how do we communicate those key performance indicators to the top management?

    mbux20145 pointsBadges:
  • Import / export VM from ESXi server to VMware Fusion

    Please bear with me on this question. My ESXi server has a VM that I need to export / import over to VMware Fusion on a Mac. But I haven't tried this before so I thought I would ask the experts. Any suggestions?

    ITKE997,970 pointsBadges:
  • What is the difference in the CISSP and the CISA certification?

    What is the difference in the CISSP and the CISA certification?

    SAS70ExPERT125 pointsBadges:
  • How to save .CXP file to USB

    Hi, I would to ask my VOD stick is no longer working. How can I save a .CXP file to USB ordinary?

    sheryl1015 pointsBadges:
  • Apply Microsoft Word font style to selected portion

    I do a ton of documentations and best practices documents in Microsoft Word. For that reason, I use several font styles. But when I change some of the text to a specific font style, Word keeps changing everything. I need to it only apply to the part I'm selecting. Can anyone help?

    ITKE997,970 pointsBadges:
  • Next step in my IT career

    Hi, I am working in a Technical Service desk/Call Center for the last 5 years. I support landlines, mobile, manage data products, Cisco routers, VoIP etc. I really want to change my job and want some growth in my career. I am thinking to do ITIL certifications so that I can go further in Service...

    Grace215 pointsBadges:
  • AS/400 Barcode

    I am in search of information for barcoding onthe AS/400. We would prefer not to purchase new printers. Can printing barcodes be done without using a graphical interface software package?

    NMK5 pointsBadges:
  • How can I catch the person who hacked my accounts?

    All my accounts were hacked and manipulated by someone who had access to my email username and passwords, my Verizon account (he could actually read all my texts). Also he started a Google voice account and synced my number to to read texts then used the hangout dialer to get transcripts of my...

    acbucciarelli15 pointsBadges:
  • Spreadsheets vs. Desktop Analytics

    Has anyone successfully migrated from MS Excel to MicroStrategy? Would love to hear your experience.

    Tareen5 pointsBadges:
  • Issues with syncing and sending/rec email while working offline in outlook 2007

    Users work offline in Outlook 2007 in cached mode on their laptops. When they find a hot spot they need to go back online and sync their folders with exchange 2007. Outlook 07 tries to find exchange 07 and gives a 'Server is not available error 0x8004011D' the message is in the outbox but doesn't...

    Stevenb1270 pointsBadges:
  • How to Fix OST Outlook 2010?

    Follow Microsoft recommendations or buy rights to use a 3rd-party product.

    OSTFile110 pointsBadges:
  • WordPress and EPS files

    Can an EPS file be uploaded to WordPress Media Library?

    michaelhicksthompson15 pointsBadges:
  • Where is the Partition Table in the VMDK file if it has?

    I want to write a program to convert a SATA disk into a VMDK file. I don't know where to write down the partition table of SATA disk in VMDK file. Who can help me? Thanks!!

    SamCui5 pointsBadges:
  • Firefox does not work in Ubuntu

    I'm fairly new to Linux - just gotten started on it a few weeks ago. I just installed Ubuntu and everything was okay but now Firefox is not working. I can't access the Internet anymore. My Wi-Fi is connected. What should I look into here?

    ITKE997,970 pointsBadges:
  • What CRM course should I start with?

    Can anyone explain to me what CRM is? What CRM should I start with?

    salamatansari5 pointsBadges:
  • Disable website notifications in Google Chrome

    Hello, I'm looking to disable all website notifications inside of Google Chrome. I know there's a way to do it in the settings but this is only going to be for the next few weeks. What's the best way to do this?

    ITKE997,970 pointsBadges:
  • Convert .EML files into PDF files

    On a project for my job, I have roughly 400 or so emails in .EML format that need to be converted over to PDF. I tried printing PDFs from Outlook but I can't import them into there. How should I do this? Thanks!

    ITKE997,970 pointsBadges:

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