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What's the seat utilization and manpower requirement formula for call centers, specially for domestic call centers?
How do I calculate the manpower requirement for a contact center, if the number of calls is 30000 and AHT 5 minutes at 80% service level?
What is the formula to calculate the manpower requirement at a call center, if the no.of calls are specified for example, as 50000 calls and defined AHT is 150 secs per call?
What are the key performance indicators for monitoring Information Technology investment? and how do we communicate those key performance indicators to the top management?
Please bear with me on this question. My ESXi server has a VM that I need to export / import over to VMware Fusion on a Mac. But I haven't tried this before so I thought I would ask the experts. Any suggestions?
What is the difference in the CISSP and the CISA certification?
Hi, I would to ask my VOD stick is no longer working. How can I save a .CXP file to USB ordinary?
I do a ton of documentations and best practices documents in Microsoft Word. For that reason, I use several font styles. But when I change some of the text to a specific font style, Word keeps changing everything. I need to it only apply to the part I'm selecting. Can anyone help?
Hi, I am working in a Technical Service desk/Call Center for the last 5 years. I support landlines, mobile, manage data products, Cisco routers, VoIP etc. I really want to change my job and want some growth in my career. I am thinking to do ITIL certifications so that I can go further in Service...
Has anyone successfully migrated from MS Excel to MicroStrategy? Would love to hear your experience.
Follow Microsoft recommendations or buy rights to use a 3rd-party product.
Can an EPS file be uploaded to WordPress Media Library?
I want to write a program to convert a SATA disk into a VMDK file. I don't know where to write down the partition table of SATA disk in VMDK file. Who can help me? Thanks!!
I'm fairly new to Linux - just gotten started on it a few weeks ago. I just installed Ubuntu and everything was okay but now Firefox is not working. I can't access the Internet anymore. My Wi-Fi is connected. What should I look into here?
Can anyone explain to me what CRM is? What CRM should I start with?
Hello, I'm looking to disable all website notifications inside of Google Chrome. I know there's a way to do it in the settings but this is only going to be for the next few weeks. What's the best way to do this?
On a project for my job, I have roughly 400 or so emails in .EML format that need to be converted over to PDF. I tried printing PDFs from Outlook but I can't import them into there. How should I do this? Thanks!
Hi, I am working on AS400 development for 3 years in INDIA for MNC company. But i didn’t get a chance to travel to Onsite to work closely with clients. Some of my friends who had same experience in AS400 got jobs in US and UK and some other countries through some external sources. Now I don’t...
So I've run into the most obvious issue in the tech world: My computer won't boot up. The UEFI was stuck when I was backing up the PC so I tried to reboot it. Now, nothing is turning on. Nothing works. What can I do?
I recently had my work computer upgraded to Windows 10. Since the upgrade it appears a lot of my rules for directing email no longer work properly. Has anyone else had this happen? I'm curious if there is a limit to the number of rules you can have in place. It seems after I get few new junk mails...