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Can someone give me the standards for training new CSRs, ongoing training, re-training for CSRs with complaints? I am looking for time spent training, monitoring, how often for refresher courses, process for retraining those who receive complaints from customers?
What would you recommend as the best CRM solution for a small business (about 5-10 workers) also would this solution offer any include or be integrated with any I.T helpdesk software. Thanks.
A question emailed to us: We have a situation where a number of client have requested a way of emailing Debtor Statements from AS/400 spool file. Within the spool file entry there could be any number of statements. We are able to include the Email address of each debtor within each individual...
Hello, I'm an IT professional with 5 yrs of experience in Software Quality Assurance and Information Security. When I say InfoSec, I mean I have experience getting my organization ISO27001:2005 certified. Mostly my job was concentrated on the Process Compliance part of it and also the entire cycle...
I am generating the TXT file in the Foxpro 2.6 LAN environment and want to transfer the same into EXCEL format along with the Titles and Column Header. Is it possible? If yes, please give suggestion.
Hello, I have a Win 2000 Server in a small workgroup. I can't can't see and open hidden files. I tried changing everything in Folder options and editing Hidden and SuperHidden attributes in registry but no luck. After changing the Registry, when I try to view hidden files, registry changes back to...
I am looking for an application that can analyze a pst file and tell me any or all of the following: How many messages are in the PST Age of messages very important Number of folders Number of attachments Size of attachments Thanks in advance, Joe
I would like to configure our servers to ensure that network services start up before other automatic services if possible. I have been unable to locate any information regarding the prioritization of services at start up, would appreciate any thoughts/information on this?
Hello everyone, Does anyone know how to prevent a Telnet User Exit Program from affecting Client Access. I am able to block a user from getting in thru telnet xxx.xx.xxxx from the PC side. Yet, this same exit program also blocks a person from using client access, which I can not have. I don't...
Have a new client with SBS 2003 R2 w/Exchange 2003 SP2 R2 has not been installed yet. When you select “install SBS 2003 R2” from the CD media, it pops up the following error; “Setup has encountered an error and cannot continue.” Have gone through Event logs and SBS logs, but cannot find...
I saw a Serial SCSI on a HP Proliant server, what is this exactly? Is this the server's Hard disk or some sort of external storage device?
What is VLSM? Explain about VLSM Design? Implementation of the VLSM Networks?
I have seen one topic here before which saying that join logical file can be updated and it has been many years. But I have tried to update a join logical file either using DFU or STRSQL.Neither succeed. Could someone help on this? Thanks a a lot.
Hey, can anyone send me FAQ on Web Sphere portals?
Hi, DNS is not resolving for some reason. We are not able to resolve some domains on the internet. It is very irregular. Mostly any site can be resolved. For example, sun.com will return 'page cannot be displayed', but go to a site never entered before, like cbsnews.com and the site pops up no...
Clients are being set up to use VPN when offsite – should it still work when they are onsite?
What are the implementation of changing from LAN wired to LAN wireless in an office?
How do I take a typical PC and make it a web server?
We would like to add the user employee number in the profile. The accounting code is currently used for the cost center and we do not want to add it in the description field.
I need to have a text box with two buttons, one up and one down. When I use the up button it turns from 1 to 5 and when I use down it turns from 5 to 1?