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I am managing a call center of 75 agents. I have one quality analyst. What is the standard industry ration for a QA analyst to the agent? We are looking for a total of 3 calls per week per agent. Calls are pulled manually, however we are looking into enhancing out phone system powered by...
I recently had a cell (ALCATEL 1TOUCH) unlocked. Now it's off a network. I use Bell as my carrier.
Hi, Is it possible, and/or advisable to use different size disks in a RAID 5 array? If I have 2 arrays each of 6 disks, all the same size, the first array being RAID 5 and want to use the second as a backup of the first, how would be the best way to configure the 2nd? Is it possible to partition...
What will be the best processor, motherboard, cabinet, RAM to start an ISP with 200 customers that will even require much of computing.
exe. files are cannot open because they open with windows media player. How do I restore?
ECC6 environment - How and what is this field GR End Date is being calculated (ELDAT)?
I have several wireless access points that I want to deploy in our organization. I have a windows domain and Active Directory 2003 and I want the authentication to be this way. Can anyone advice me on what radius server I can use and what kind of wireless security to configure, and the basic steps...
Hi, I want to monitor other active users workstations from my workstation. Display their screen on my workstation once at time. Can I do this? Please help. Thanks Chris
What is the HDFS file system namespace? Is there any relation between File area network & file system namespace?
I know SQL but I'm not master in that. I know only basics of SQL. Can I start to study Oracle database directly? If so please suggest me some good way to learn.
What are the tools available for the integration between EMC Documentum and Lotus Notes?
As we are having the following problem in the office (small company without an IT person) I was wondering if it is possible to find out when someone last logged on to their PC. System details Email: Exchange server (externally hosted) PC OS: XP Productivity SW: Office 2007 Issue Someone is logging...
Is anybody have the password complexity validation program ,which can force user to use special characters in password?
What is the speed of a PCI-X expansion bus?
How can I test the speed of my wireless .11N network to see if I am getting my full bandwidth? How can I increase the speed if it is slow or showing latency?
Does anyone know if a User Exit Program exists out there for TELNET application? I developed one for FTP, but was unaware that TELNET did not fall under this application. Also, aside from TELNET, and FTP, are there other ways that people can get into the AS/400 that I need to develop exit programs...
I need to learn how to read system integration drawings better, the typical drawing would includes video/audio matrix switchers, amplifiers, video conferencing devises, extron equipment audio mixers. Is there a quick on line course? Thank you in advance.
What is the difference in terms of command to use between using standard FTP and secure FTP on the iSeries/AS/400 v5r3? Please send some sample code. Thanks a lot in advance.
I have a Windows Server 2000 machine that is also the secondary domain controller in my domain. The primary domain controller is running Windows Sever 2003. The Windows 2000 server has the following error occurring every fifteen minutes in the event log: 'Replication of license information failed...
Good Afternoon All, Our set is like this: Exchange 2003 SP2 running on Windows 2003 STD. I've installed a Windows Outlook 2007 version on one machine to test. Everything seems to be running, except when creating a meeting request. In the meeting request, I cannot see the availability of any...