I read the article and it sounds to think that Face Book could replace a ticketing system, but it’s just not scalable. The bigger the network grows, the more important it is for the IT department to have a change control system. The “Old School” ticketing system is an important part of the change control system.

Imagine an incident comes through. Is this a known or unknown incident? Social media can’t tell you. The KB articles associated with the ticket have solutions for all the known problems. So if the problem starts at tier 1 and moves through to tier 3, how does the tier 3 technician know about the Face Book conversation the tier 1 technician had with the customer? Without a ticket system each tier has to start the troubleshooting all over again. This doesn’t reduce ticket time it extends ticket time.

Now consider unknown issues… again… assuming that the conversation was done through Face Book… how does root cause analysis happen? We have to save those Face Book conversations in some system for them to review. So does the technician have to read everything in the conversation? Wouldn’t it be better to only read the summary each technician wrote and review the dump files?

I’ve worked to re-organize multiple IT departments. Improving tools, improving change control, documentation quality were all part of the solution. But never adding 3rd party social networking tools.

The best leveraging of tools I’ve seen are those that integrate Lync with their other systems. Lync ties all the communication together. Saves email, allows long distance face to face meetings and records everything and integrates with the ticketing system.

Forays into social networking tools are work-a-rounds for a system that is failing and needs to be re-organized not a replacement for a well organized system.

Of course everything is speculation mode when we try to predict the future.

I can’t help but wonder who will be able to use big data? This is not a system that the small, medium or even large business can afford. The businesses that can afford this are the Fortune 500 companies, Government and scientific organizations that are tracking billions of star systems or mapping genome systems.

I think for smaller organizations, using big data as a management tool is not going to be cost effective. Normally we might say… well the cost of hardware is going down and processor speed is doubling … but the reality is that we also are seeing the edge of Moore’s law as well.

I have been wrong before, but looking at the problem today, I’d say that big data will have an impact only on the decisions of the largest companies when making decisions that require a lot of data. When it come though to the average business manager, the information received from big data sources will be massaged, manipulated and of little value to the average manager. Hence I don’t think there will be a managerial revolution as a result.

Thanks Tom

All interested users .. please respond and add additional info.
1. Does the Discussion Tool Bar work for you?
2. Do you have discussion edit capability?
3. Do you have issues with carrage returns in discussion boxes?
4. What browser/OS are you using?

If you want to know about the source code, then you need to read what’s already in this thread. There is no more to add to the conversation.

Tom

i want to know the source code fro comparison of finger print images in vb.net

Also, no browser allows any edit of a comment after it’s submitted. There have been times when some kind of ‘Edit’ control appears, but it has never worked for me. So, my apologies for one or two poor wording choices in that last comment.
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Tom

It still happens to me in FF 20.0.1 and IE 8. I resolve it by jumping to a Chrome window and hitting {Ctrl-Shift-N} to open a new Chrome ‘Incognito mode’ session. That window shows up as if I haven’t logged in to ITKE yet, and the full tool-bar only appears under those conditions.
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I copy the link address of the thread to the incognito session, use the tool-bar for whatever is needed, fill in the logon details and press the {Continue} button.
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It’s irritating, but functional. As soon as the logon completes and the thread re-displays, all of the tool-bar is gone. But I’m done with that window, so I close it.
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I’ve done it a number of times, so it’s pretty much a sequence of habit now. I actually keep FF, IE and Chrome sessions open at the same time because they give different results.
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For example, this is a FF window, and the lower-left corner of this discussion text box has a resizing widget. I can drag that corner to make this text area down to show this entire comment to me while I’m typing. Whenever the tool-bar is visible, the re-sizer is disabled. It also isn’t available to me in an IE session.
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Tom

IMAP is a way for Outlook to communicate with your Exchange server. IMAP is an e-mail communication protocol. The general alternatives are POP3 and MAPI, which would also communicate from Outlook with your Exchange server.

IMAP, POP3 and MAPI can be compared to each other; but none of them can be thought of as alternatives to “Exchange”. It doesn’t make good sense to think about “IMAP or Exchange”.
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However, Microsoft does call MAPI by the name “Exchange ActiveSync”, so maybe that’s what was meant.
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Does that sound like the situation you described?
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Tom

Knowing how it was done won’t tell you how to protect yourself. Protecting your information has no necessary relationship to how any information might have been taken.

Please show example commands to help explain what you want. It isn’t clear what you are asking. — Tom

Pelase note, I did place slashes in the statement but they are currently not showing.. I guess I do not know how to enter codes in this editor.

Did you read chapter 5?

Answers are “Tall” and Remarkable Uninspired.

Do you want me to do the rest of your homework?

The app game is Carls pool. I know the person obtained my information because they called out family members names in the chat lobby. I want to know how in order to protect my information.

Thanks Tom, I did change the second When statement… at the time i was rushing to get to a meeting and came back to it later. But I will try the “concat”.
Thanks for the help.
Liz

Your question does not make sense.
Do you want to know what messages were in the message queue that was deleted?

Excellent, you pointed me excactly to help pages I needed. It took a bit until I found the right combination of goto and wait command, but now it works perfect! Most frustrating was indeed that I missed the space between ‘More’ and ‘…’.

This usually happens because of cached passwords sometimes. Previously mapped using different password and password on Iseries changed and it is using cached password.

Tom,

Creating those lists is an excellent suggestion – and I will start on it today. Thank You!
Yes, my position is quite interesting. I am independed of 2 IT departments operating in our agency. I report to chief of my direct users. This is Copyright Office of the US, and it has its own IT dept called CTO. Than there is a main “most powerful” IT department (called ITS) overseeing all IT work in the Library of Congress where Copyright resides. The two are not always working in unison (to say the least)..
I am the first line of defense for my users (about 150). I do most hardware fixes myself (like “my CD drive is broken”, or my printer stopped working, or my computer equipment has to be moved and reconnected). Other problems I am to first diagnose and decide who can do the work: CTO or ITS. Our users use web-based application called Siebel “photoshopped” ) to do tasks needed by Copyright (it is a donkey with glued wings constantly trying to fly …) Siebel issues I send to CTO. All other such as : my system is slow, or I can not log in, or I need an access to share drive, or I have a blue screen of death, or I have problem with Adobe, or I can not open files (uploaded electronically from “customers” from all over the US or the rest of the world) – I diagnose first and decide whether I can help or whether I have to send a request to ITS.
The “supervisor” I talked about is actually CTO supervisor (not mine). In this W7 project, ITS created, together with CTO, these DCL packets, however, ITS is in charge of all of W7 work and will do the actual push. As you can see, I am sandwiched between the two, but report directly to somebody who is not part of any IT group and is not IT savvy. Anyhow this the scenario… and this project is starting and will go on until Feb. next year!
Mickey

If you create any logs through the telnet entry points, you would extract from whatever you create. Without that, you can retrieve T/JS audit journal entries from QAUDJRN, the system audit journal.

Within each entry, the first character of the entry-specific data is an Entry Type; you’ll only want ones with ‘S’ that mark the start of a new job. And the second character will be for Job Type; you’ll only want ones with ‘I’ for interactive jobs. The job user will be in the ten bytes starting in position 14 of the entry-specific data.
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When you have entries that have ‘S’ and ‘I’, you’ll have all interactive jobs that started. Since users can log on multiple times in one day, you’ll need to track all job users and eliminate duplicates.
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And if your system isn’t tracking job starts in the audit journal, you might be able to pull all CPF1124 entries from the system history log files. You’ll have to process the entries to figure out which ones are for your telnet jobs and other information.
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Tom

Through emulator(IBM)