OWA strange problem. Please help!!!!

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Microsoft Exchange
Dear Sir, I have a question with OWA that make me almost crazy for a week. I have completed the set up OWA. So I test it by myself on both in LAN and as well as through the internet. It is Ok and can run smoothly. So I introduce it to users and ask them to check from outside. Some users can access the OWA. Some user cannot. They report that after they type the "xxxx/exchange". They can see the login wndows and then type in the user name and password. After that the screen seem process to the OWA and the status bar keep loading but it never reach the screen. they can only see the bar and then nothing. Also there is no any error message pop up. So, I try to login by using their name at my home but is OK. Then, I think it may the pop up browser of their IE. So, I remote to their home, check their IE setting, but found nothing, Also, I try to enter to OWA by using their computer, but still not success. I thought that it may be the ISP issue. So, I asked different friend with different ISP to try to enter to OWA and they can success. I also asked the users who have the prob. use another machines to login to OWA from outside, but they report that they same prob. happen. Finally, I use a notebook to access the OWA from my site and it's OK. So, I asked the user use the same notebook to access at her site, but still cannot. Why??? Is there anything I miss to set up from the server? Is it possible related to the connecting speed of different ISP. Appreciate if can help!!!
ASKED: December 1, 2005  1:53 AM
UPDATED: December 7, 2005  7:06 PM

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how are you logging in at the prompt?

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  • Magmemories
    Yes, but all get the same ans. When I try in my site is OK. everythings fine. but try by aother one in his location with the same account, fail. (keep loading)
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  • Smahaf
    Hi... just in-case have you checked that the http is enabled for everyone? can you log into the webmail within your network for the users that can not remotely? Have you checked the event log to see if anything is logged? I have setup webmail up and have specified a paticulat domain to have access... if the user does not have an email address in the paticular domain they can not access the webmail... whereas the users that have an email address in the domain can... Hope this helps Thanks Steven Mahaffey
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  • Magmemories
    Yes, I can login to her account at my site. but in her site she can't. the page keep loading..., no error prompt out. Thxs
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  • Magmemories
    Anyone have an ideas. I almost crazy about this. I have also check the firewall but no any finding. For temp., I ask the prob. users to login to through VPN first for solve the prob. in temp. Please help !!!
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  • Jcan123
    Your writing about sites so this issue may have to do with sites. Exchange is site aware, normally when you connect to OWA then owa will look up the placement of users mailbox and redirect requests to users home server(backend). Maybee you have a Global Catalog connectivity issue from OWA server or maybee OWA server has a Name resolution problem or connectivity problem with users home server. So check Global Catalog connectivity (you should have 1 GC in each site) and verify DNS and name resolution.
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  • Magmemories
    I have checked under "Directory Access". Under "All Domain Controller", IDAP ports has both 389 & 3268. But, Under "GC" it just have 3268. Is it normal? or I need to add it by myself? if Yes, How? Thanks
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  • Serendipity
    Your LDAP ports are correct. You don't need to change anything there. For regular domain controller ldap functions, the servers use port 389. For Global Catalog functions, they use port 3268. Selecting "All Domain Controllers" lists the Global Catalog servers twice, both as DCs and as GCs. We had a similar problem a while ago where most users could use OWA successfully to connect from home, but others could not. I don't know if our experience will help, if you are using different versions of Exchange, but our problem went away when we fixed the TCP/IP settings on all of our domain controllers, including the global catalogs. We have a single domain, we are running DNS server on all domain controllers including global catalog servers (Active Directory Integrated, secure dynamic updates), and we have one WINS server for the domain (it's the PDC emulator also.) Our domain controllers/global catalog servers are located in ten different locations around the state. We set each domain controller's TCP/IP settings to use the PDC emulator domain controller as its Primary DNS server, and to use itself as the Alternate DNS server. In the Advanced TCP/IP settings we added a WINS server entry for the PDC emulator server (previously several of the servers in sites having OWA problems did not list a WINS server for the domain.) After making the changes, we either rebooted or restarted the DNS and Netlogon services. This process cleared up any missing SRV resource records in DNS, and we haven't had any more problems with OWA not working. We are running Exchange 2000 and Exchange 2003, and don't have any Exchange 5.5 servers. I don't know how applicable this is to your situation, but I hope it helps.
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  • Serendipity
    In my previous message I forgot to mention the TCP/IP settings on our Exchange servers. We set all Exchange servers to use the PDC emulator as the Primary DNS server, and for the Alternate DNS server we point them to a domain controller running DNS server in their own location. Each Exchange server has an entry for the WINS server for the domain, so the Exchange servers get registered in WINS as well as in DNS.
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  • Magmemories
    <strong>a small question...</strong> Hi there, I need to ask you some thing. Is this site a wordpress weblog? My business is thinking of changing my site from Blogger to wordpress, ya think this can be achievable? Also did you create this specific template by yourself some how? Cheers for...
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