OWA deleting emails 1 user affected

5 pts.
Tags:
IE8
Microsoft Exchange 2003
Outlook Web Access
OWA
Windows XP SP3
HI,

Got a strange one -one user logs into OWA and has been complaining about missing emails - sure enough - if you hit f5 to refresh the page you can see that the most recently received emails disappear. I have logged this user into three separate pc's and its the same thing - emails disappear and are not in the deleted items -- he has no rules set except the 'remove categories' which cannot be removed in OWA so I am led to believe. he moves any emails manually. He is a company director and as such its a higher profile tech problem.

AV - has been disabled on from scanning the email system as it appeared to be disrupting the flow of email to mobile handsets. Although it still is active for the server itself -the exchange server component of AV is disabled.

However -his Outlook client is ok and his iPhone seems fine too. Just OWA and just him. My OWA is ok as are two other users that I have checked and no one else is complaining about the same problem. Checked it again this morning and its still doing it. - I have never seen this before and am baffled.  I tried using the Restore Deleted Items button - but there was nothing to restore. So, in summary:

No Rules set, affects one user in OWA. Outlook Client and Iphone OK. AV disabled on exchange server component. Not in Symantec Brightmail AntiSpam Quarantine either. Can send a test mail and see it in OWA -hit refresh and it disappears.  Would appreciate any info or ideas you might have  - thanks



Software/Hardware used:
Exchange 2003 on Server 2003 - IE8 XP Sp3

Answer Wiki

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sounds like maybe a POP3 client downloads and deletes from server?

******************
He has a filter on in OWA to see only unread emails. Once he opens them they will “magically disappear” from view when the screen refreshes. Check the filter and change it from “unread” to “messages” and the read “invisible” messages will magically re-appear.
– technochic.

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