OWA User unable to delete e-mails

Tags:
Microsoft Outlook
Outlook Web Access
OWA
owa user is not abe to delete emails in IE 8.0 or IE 6.0. The same user is able to delete in google chrome.

Thank you in Advance

Answer Wiki

Thanks. We'll let you know when a new response is added.

First, I would like to confirm the following questions:

1. Does the issue occur on certain user mailbox via OWA or each user mailbox?

2. Which OWA folder’s email cannot be deleted, Inbox, Sent Items or each folder?

3. Which version of operating system is installed on the client machine, Windows XP, Windows Vista or Windows 7?

At this stage, I suggest you temporarily disable firewall and anti-spam for a test. If the emails still cannot be removed via OWA, please refer to the following article and use isinteg tool to check and repair Information Store.

<a href=”http://support.microsoft.com/kb/182081″>

Description of the Isinteg utility</a>

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  • Rajatkondal
    What version Exchange ? rename the web.config . run iisreset and reopen OWA also try OWA lite version , if that works issue is with webdav are you able to move emails to anothr folder in OWA?
    740 pointsBadges:
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