I'm a CIO for a company with 150 employees, and I'm considering outsourcing a good portion of our IT support and maintenance to a third party to cut our expenses. I met with a sales rep from Hydra Network last week after they had done a SAN implementation for us through another partner, and am really suspicious about their ability to offer the SLA they claim to be able to offer, at the rates they are charging (they are 20-50% lower than any other national provider solutions we've investigated. I found one cheaper local offer, but we need a provider who can handle our branch offices in 3 states). They seemed to do a great job with the SAN work, but now we are looking for them to handle our general IT help desk and provide remote support to our end users, as well as supplement our onsite staff as needed. We might also turn over the management of 2 or 3 servers. What i want to know is, has anyone or is anyone using any of their services and can tell me if they are as good as they sound? Also, they say they can save us huge money on our tech purchases (they are a Dell Reseller), but they don't have an online store. Does anyone understand how that works? Any feedback is much appreciated (before i go and layoff 3 support techs and sign a year contract)!
January 18, 2006 3:00 PM
October 17, 2008 3:01 PM