Outlook.pst not found IMAP/SMTP store XP and roaming profiles

25 pts.
Tags:
.PST files
IMAP
Microsoft Outlook
Microsoft Outlook 2003
SMTP
This is a GP site working within the NHS. We're using Roaming Profiles (mainly because they foisted upon us byb the supplier who provide the main clinical system). Some of our users use the Outlook 2003 client to access a central IMAP service (not Exchange). One of those users periodically "loses" the default outlook.pst file. This has happened so many times now I know how to recover the situation without any problem. However, I would like to know why. The pst file that Outlook uses for the IMAP service seems to be just a temporary receptacle for mail etc as each time you connect, the Inbox is refreshed and any folders you access are refreshed from the central store on demand. If anyone has any info on this that'd be useful and I'll be very grateful - I might even be able to stop it happening again. TIA

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Turn off caching. There is probably some Outlook confusion with the .OST file.

Tell the user not to click OK when Outlook cannot find the location of the .PST file (FIle not found) and proposes to set it to the default share location, which is under documents and settings\username\localsettings\microsoft\office12\outlook.

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