Outlook XP Pro Email Accounts

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I have a Windows XP Pro machine with Office XP Pro. I log onto this machine as one of my "test" users. I use roaming profiles. Profile loads OK, home drive is mapped, etc. When I open Outlook, I do not have Exchange Server - only personal folders. So, I try to add the Exchange Server and I get this message: You cannot add a Microsoft Exchange account (to this profile) while Outlook is running. Please exit Outlook and use the Mail icon in the Control Panel to add a Microsoft Exchange Account. My problem is, we lock down the machines and staff do NOT have access to Control Panel. Any suggestions?

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One solution would be to have a machine on the network that is not locked down, then log on as the user on that machine (make sure the user is not logged on anywhere else on the network)set up their mailbox, then log off, this will update their roaming profile with the outlook configured correctly, so when the login to their normal workstations, they will be able to get their mail.

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  • Barbara55
    The "Not Having Control Panel" is a part of the profile - not the local machine....so no matter which machine the user logs onto, his or her "profile" which locks down the control panel, is loaded; therefore, no control panel.
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  • Joelsplace
    Why not give them access temporarily to fix the problem and then remove access? I have to do that sometimes to make installs work correctly.
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  • Kthutcheson
    joelsplace is on the right track. You may have to proactively work with new employees to let them know that the first time they log on they will have to work with you to set up their email. Then after that is done reset the profile for lockdown. I think that gets you where you want to go with the smallest headaches.
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  • Kimberley
    I presume you are using group policies grom a windows 2000 or 2003 server. If so you could remove the user account or computer from the OU group policy that is affecting it, then type gpupdate at the cmd prompt and the user/machine would be free of restrictions while you setup the mail for your user. Then just move your user back to the container that has the policies applied and he is restricted again. Hope I am on the wright track. Regards.
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  • Davesil2
    Depending on how much effort you want to deal with will determine what your route of execution is. You can use microsoft's MS Office deployment kit to create and mst file that will create the profile information automatically for each user when they login. However, you will have to uninstall office for it to work properly and delete any pointing to the office profile information for each user. the other option you have here is to enable the control panel for at least a short time to make the changes and then re-enable to disabling of the control panel. Each way is basically an administrative head-ache but that's how microsoft has designed the install of office.
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  • Barbara55
    The problem seems to be resolved. I uninstalled and reinstalled Office XP Pro. However, this time I realized what I did wrong. When logging on as any user and going into Outlook for the first time, there is an option to "configure Outlook to connect to a Microsoft Exchange Server, Internet E-Mail, or other E-Mail Server. Would you like to configure an Email Account". Initially, I said "no". Not the correct answer. After reinstalling and logging on as a new user, I answered "yes" and it goes through the Exchange Server Settings. It does this for each 1st-time-logging-on user. Boy, do I feel dumb. Thanks for all the help and suggestions!!
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