A question submitted on SearchExchange.com
I have run into an issue dealing with OWA and Exchange 2003 Public Folders. When using OWA, I am able to see the "shared contacts" public folder that I have created and I can see those existing contacts in addition to being able to add a new contact. The problem that I have come across is that I am unable to send an email to any particular contact. For example, I open an existing contact and see the populated information but the "email contact" icon is grayed out. I CANNOT initiate a new email window from this window like I could if I were using MS Outlook. Any ideas? From what I have found in my research, this is a bug that Microsoft is aware of but no fix or update is available.