Outlook Web Access on IE 5.5/6 gives second login

pts.
Tags:
Microsoft Exchange
We use Exchange2K with about 1200 users. All desktops are W2K. One particular user floats within her department and uses Outlook Web Access on other PCs to get her mail. She does not login as her self on any PC. She opens IE 5.5/6 and connects to OWA then uses her user name and password to get to her mailbox. When the login takes her to the mailbox, she now gets a second login screen. If she logs into it, the screen goes away and the mailbox is fine. If she cancels past the login screen, it says login failed but the mailbix is still fine and functional. There are hundreds of other users who do the same process but she is the only one who gets the second login screen. What is causing the second screen to appear?

Answer Wiki

Thanks. We'll let you know when a new response is added.

I may have missed something, but is she the only one that is floating and not logging in at the different stations? I would believe that the system is requiring that person to authenticate first to the domain and then log on OWA. All my remote users have to use that same process.

Discuss This Question: 3  Replies

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
  • Onelove
    I do not think you need domain authentication(?) to use OWA. That removes alot of the functionality. When we use OWA, we can use it from an internet cafe in Jamaica and all we need to do is when the authentication box appears we use domainusername and then the password format and bam, our mailbox appears. We have no clients with IE 5.5 but and I am not sure that IE 5.5 is compatible with OWA. There might be issues
    0 pointsBadges:
    report
  • Mpkn3rd
    I may have stated it incorrectly, but depending on the browser my clients have to log in twice almost everytime no matter where they are. I also realize you can log on from any browser and any computer as that is the whole idea behind it. I just stated that in most cases someone ON THE INTERNAL NETWORK may have to log on twice as they are not logged on to that workstation. I have it happen all the time. First there is a logon window, then the gold screen unless you altered that default window, then another logon.
    0 pointsBadges:
    report
  • Billapril
    It seems I have generated more questions than answers. The process we use to enable many of our users to get access to OWA is this. They are created in AD/Exchange. They logon once to a PC with their user name and validate then change their temporary password. They can logoff and allow another user to logon to the PC. When they want to get their e-mail they go any PC with someone else logged on then they open IE 5.5 or IE 6 and go to Favorites and find the SC for OWA. They use it to go to OWA and a new window appears asking for their user name and password. Since they are in the network on a PC that is logged on in the network, they are not asked for their domain. Once the correct information is entered, their personal mailbox is displayed. They can send, receive, etc. without a problem. The problem is with one user who enters in the correct user name and password, sees her mailbox then a second window appears asking for her user name and password again. It is no different than the first login request and does not affect her ability to do anything in OWA. She was working fine for months in OWA when this started happening.
    0 pointsBadges:
    report

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following