Outlook User can not open searched item

15 pts.
Tags:
Exchange 2003
Outlook contacts
I have searched and this is a tough one. I have a group of users that all have full access rights to their boss' exchange mailbox. The problem is intermittantly one or more can not open a Search result item in the Contacts of the Boss. The box pops up and says "Can not Open Item" This might happen for an hour or serveral days. They can open any item in the Contacts if they navigate to it. But sometimes they need to search based of something in the notes section that ties several different poeple together. I think there might me an undocumented limit to the number of folkd that can have full access to a contact list. There are 6 plus the mailbox owner. Windows Exchange 2003 Windows XP sp2 Outlook 2003

Answer Wiki

Thanks. We'll let you know when a new response is added.

A Public Address book would be more reliable. Can you create one on the Public Folders and allow only your boss & qualified personnel access to it?

There is only one issue with this solution. That is this is happening for all contacts, sent item, inbox items and any other serachable item within the particular mailbox. So any further input would be greatly appreciated as this is really starting ro annoy me.

Discuss This Question: 5  Replies

 
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  • Curtschu
    That might be the fix if I find that the problem is because too many people have access. At least that is what I think the problem is. I am going to remove rights for all but the boss and one other and then add one at a time until it breaks
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  • LilPutos
    I too am having this issue, however I don't believe the issue to be with too many staff members having full access rights to the mailbox. Here's what I have tried so far; 1. New Outlook 2003 Profile. 2. Uninstall and re-install of Office 2003 Pro. 3. New Windows Profile. 4. New computer, with Office 2007 and Windows Vista. I'm starting to think this might be due to an add-in that is installed within Outlook. I believe this because the problem didn't re-occur for 6 months after the staff member received her new computer, so I'm thinking just recently she may have installed an i-tunes plugin and this may be causing the problem. I'm going to uninstall this plugin and see how I go from there. However if you or anyone else having this issue could please comment as to whether or not they have an i-tunes add-in installed it would be much appreciated. This issue is really starting to bug me. Cheers
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  • Technochic
    Try opening outlook in safemode. If the problem does not occur then it is definitely an add on causing the problem. To open in safe mode close outlook, go to start, click "run" and type outlook /safe in the run line. You can also go to start, all programs, navigate to outlook, hold down the control key and click on the outlook program, you will get a prompt asking you if you want to start in safe mode.
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  • Robert Stewart
    I have had problems searching in Outlook and this sounds very similar to the problem I had. My problem was a com add in, at one point the users were using lookout search plugin and then Microsoft came out with their own search tool, not exactly sure of the name (I think it was called Windows Desktop Search) , but it got installed with a service pack or update and it was embedded with no way of knowing it was being downloaded. It broke lookout and then my endusers could not open any docs with the new search tool. Look in Add or Remove for anything related to searching and try to remove it. It was a pain I also had to reinstall Office and then reinstall Lookout and reindex everything. Leave it to MS to buy lookout a perfectly good search tool and then take it off the market. It worked fast and perfect WDS is slow. Hope this helps you out.
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  • LilPutos
    Very good info there Robert, cheers. As I noticed something very peculiar the other day when i looked under search options for the staff member that is having the issue. What i saw was, was that items were being indexed in data file of an ex employee, she also used to have full mailbox rights to the ex employee also. I'll give the various things you've mentioned a go tomorrow and let you know how I go. Many Thanks LilPutos
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