“Outlook must be online or connected to complete the action”

25 pts.
Tags:
Microsoft Exchange
Microsoft Outlook
Hi. I am but a humble computer repair guy but I'm really new to Exchange. I've been given a task I'm not able to fix and Microsoft say they'd charge me £200 to even begin talking to me about this problem so that's why I'm here.
I have a client who brought several exchange accounts from Go-daddy and had four of them running on a Windows 7 machine. Then a couple of weeks back, Outlook (365 HP) would freeze up and I found that it was one of the accounts that was to blame so I removed it and all was fine again BUT we need  this account to work on that computer. Now, when I try to re-add it or any other Exchange account I get the following error:
"The action cannot be completed.the connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete the action."
The other three Exchange accounts still work ok. Making a new profile doesn't help. I've tried talking to Go-daddy but they say it's not their problem but an Outlook issue. I'm kinda worried to reinstall Outlook in case I can't reinstall the other accounts which would be disastrous.
Would really appreciate a helping hand here. Cheers in advance, guys!


Software/Hardware used:
Windows 7 HP, Outlook 365 HP.

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Are you able to send/receive emails from Outlook Web App (OWA)? Please check on WA with a web browser and let me know if you get a certificate error.

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  • Chedmeister
    Yes, Sorry, I should have mentioned that OWA works fine.

    Thanks for the reply!
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  • Chedmeister
    What I would like to try is reinstalling Office 365 but as I say I'm worried that none of the accounts will work if I do that. If I re-install Outlook should it remember all the settings from an Exchange account like it does with an imap or pop account? 
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