outlook mail routing – smarthost problem
I am having trouble getting mail from an organization that used a smarthost for our group. I switched from exchange to web based and all other mail seems to be going through our hosts servers/dns but this org. keeps hitting the old exchange server. There IT said they removed the smarthost but problem still exists (btw- MY boss is on my a$$ because of this of course and they seems clueless to solve). Is it possible that their contacts (us) are cached?? will deleting all contacts pointing to us and re-entering them solve this??
Any ideas are greatly appreciated.
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ASKED:
June 23, 2011 5:55 PM
UPDATED:
June 24, 2011 1:33 PM
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The site below has a few helpful tools that will help you eliminate items on your side. Do an MX lookup to verify there are no residual records of the old mail exchange first.
http://www.mxtoolbox.com/