Outlook 2007 keeps prompting for password

810 pts.
Tags:
Microsoft Outlook 2007
Microsoft Outlook error messages
Outlook 2007 error messages
Outlook security
Hi all. I am having an issue with a client's machine, the machine in question keeps prompting the user for the password each time the user opens outlook. I have looked at the event logs and found several errors but upon investigating them I cannot find the solution. User is using Outlook 2007 with all update and service packs installed. The machine is XP Pro on an SBS 2008 domain running exchange 2007 No other issues exist for this machine and it was joined to the domain correctly with no issues. I have even saved the password in the password manager but this didnt work I then deleted it again. The following is the event error Event ID 1000 - Source Microsoft Office 12 Faulting application outlook.exe, version 12.0.6539.5000, stamp 4c12486d, faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault address 0x02cccf2e. No one else is having this issue Can anyone point me in the right direction please Shane

Software/Hardware used:
Outlook 2007

Answer Wiki

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* You would like to first start by backing up the data file of your current office outlook application on to another volume.
* Verify that you have the remember password option checked when you type it in and that all the credentials are active and correct.
* if it is and the problem persists, you can run a repair using your MS office CD.
* if that fails, you will want to go an extra length to uninstall your office applications and then re-install ( this is were your backup data file comes in, right after you install outlook be sure to replace the data file before you connect to your network to receive emails)
* lastly good luck and hope some of my methods will be of some help to you.

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  • RamseyB
    Have you checked Account Settings/Email-Change/More Settings/Security and made sure that the box that says "Always prompt for logon credentials" is not checked? If the user is not on the same domain as the rest of you, you might try to navigate to "%userprofile%AppDataRoamingMicrosoftProtect" and rename the single folder in there (don't delete just in case) After that open Outlook, type in username and password, close Outlook. When you re-open Outlook again there should not be an issue. And of course both of these are assuming you checked the box "remember my password" the first time.
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  • Jonathan Brown
    FWIW, I have this very same issue BUT only when I am connected to our VPN. When I'm connected to the network directly, I am never asked. Outlook 2007 / Exchange 2007, XP
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  • Subhendu Sen
    @Jeduardocafe20, please create a new question under "Ask a Question" tag. This helps u to get more suitable answers and view maximum members. @Shanekearney, please visit here for ur problem, it may help u !
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  • SBSGuru
    Hi There, I have come accross the same issue as well. I recently migrated an SBS 2003 to SBS 2008 which comes with Exchange 2007. Users are all using Outlook 2007 and they kept being asked for the password for the remote.domain.com. Came accross this website which explains that it is an issue with Auto Discovery and the URLs which need to be entered into Exchange for the location of the Auto Discovery. Link to the Site: Outlook 2007 Keeps asking for password. Also, make sure you upgrade Exchange 2007 to SP3
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  • shanekearney
    Hi All found the issue after a lot of searching and lot of testing it works Uninstall KB 2412171 on the client and install roleup 9 for exchange. reboot and done!! Shane
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