Outlook hiding added text in forwarded messages

5 pts.
Tags:
Email forwarding
Forwarded email
Outlook
Outlook 2003
This problem appears intermittent and can't (as far as I know) be replicated. Sometimes, when forwarding a message (html) internally between Outlook 2003 clients, the text added to the forwarded message is hidden. If one saves the message to an HTML file and looks at it in Notepad, one can see a 'display:none' in the tags of the hidden text. Word is being used as the e-mail editor which is probably where the issue lies. Anybody got any ideas as to why Outlook/Word is inserting this into the HTML, and is there a way to get it to stop? I've seen a few references to this when using Google, so others are suffering it, but never an answer.
ASKED: November 11, 2008  10:43 AM
UPDATED: November 12, 2008  2:39 PM

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I can’t tell you why this is doing this, but I can recommend some troubleshooting steps to try. It would be helpful if you had included more details. You did not say whether you are connecting to an exchange server, but if you are please tell us what version and patch level. If not, are you downloading to a pst? If a PST, the first least invasive thing to try is running scanpst against it to correct any corruption. If that does not resolve, remove your profile, create a new one and migrate the mail into the new one. If not, are you using cached mode? If you are delete the .ost file and let outlook create a new one. Certainly try running a repair on Office. If that does not resolve, try an uninstall and reinstall. Knowing the details helps when trying to recommend solutions. Please provide more details. Thanks.

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