Question

Outlook Error when using Word as editor

Outlook 2003, Outlook error messages, Word 2003

Here we go again. Really starting to dislike Outlook. A user has started to receive the following message when replying or forwarding emails in Outlook 2003, not when creating new email:

"Microsoft Word is been set to be your Word editor. However Word is
unavailable, not installed, or is not the same version as Outlook. The
Outlook email aditor will be used instead."

It then mentions a few reasons why the message may have appeared. Went through them with nothing working. Never had a problem before. Ran Detect/Repair and when that failed, Reinstalled MS Office 2003. The problem persists. Have not been able to find out much more.

Thanks in advance for the help. The advice here has always been great.

Are you also using Word 2003? Both programs need to be the same version. Do you have AVG anti virus installed? If you do disable it and then try to send or reply to an email again.

You said you did a detect and repair - you said that failed. What was the error message given?

If all else fails uninstall office 2003 completely. Reboot. And install it clean.

Of course backing up your PST file before you uninstall.



****Added Information:
Outlook and Word are both running 2003. We don't have AVG installed. I meant that Detect and Repair failed to fix the problem, I apologize for the confusion there. I uninstalled 2003 and reinstalled and we are still having the same problems. Office 2003 has also been updated to SP3 just it case it might have helped, but no luck.