The Outlook version is 2003 as a part of the basic Office suite.
Windows XP SP3
Both up to date with patches and updates.
Outlook does not complete loading. You get the screen with the Outlook template opened, but it then hangs.
The only error or warning thrown that I have been able to find is
Event ID: 2002
Description: The MOF file created for the Outlook service could not be loaded.
The error code returned by the MOF Compiler is contained in the Record
Data. Before the performance counters of this service can be collected
by WMI the MOF file will need to be loaded manually. Contact the vendor
of this service for additional information.
Searching around leads me to believe the problem is caused by an Outlook add-on. Bring Outlook up in safe mode, the behavior remains the same. Removing EXTEND.DAT does not change the behavior either in normal mode or safe mode.
Removing athe A/V program (Norton) does not improve behavior. even with the removal of EXTEND.DAT.
I ran a repair, still no joy.
I removed the Office suite with the Microsoft Fixit! program, and cleaned the registry with jv16.
After the appropriate restarts. I reinstalled Office and reconfigured Outlook. Outlook is still failing to start.
It is able to send the test message from the account screen, and has throughout.
Can anyone offer help?
Office 2003 Basic, Windows XP SP3
December 28, 2010 3:06 PM
December 29, 2010 10:53 PM