Outlook Crashing when changing meeting with proposal open

5 pts.
Tags:
Exchange 2003
Outlook
Outlook 2003
Outlook calendar
Outlook Crashes
One of the Admin Asst. at our office keeps crashing her Outlook when she changes meetings on a calendar. She manages several calendars and it happens regardless of which one she is working on, or if the meeting is a single time or recurring one. This only occurs if she has the meeting notice actively open when she makes the change. Example: Pres. has scheduled an Exec meeting to occur every Friday at 5p. CEO sent a proposal for this Friday to be at 3:30 instead. AA opens proposal, goes to calendar, changes time and saves, then closes proposal. Result is Outlook crashes. IF the proposal is closed before the meeting is saved, the crash does not occur. Trying to determine if this is user generated error due to order of steps performed, or if it is an issue that can be 'fixed' and should work even if the proposal is open when saving the change.

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Install all available microsoft service packs and rollups for office and the operating system. If the problem still occurs and she is using cached mode, close outlook, delete the .ost and re-open outlook. This will rebuild the .ost file. If this does not resolve the issue uninstall/re-install office and re-patch. If no good after that ask if the exchange servers are patched to the lastest service packs and rollups and ask for their assistance. If the Exchange serves are patched they could try moving the mailbox to see if this resolves the problem, but only after you have done all you can on the application side.

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