Outlook blocks 1 address from my inbox– belonging to my boss!

75 pts.
Tags:
Outlook
Outlook 2007
Spam
My Outlook 2007 will not accept e-mails from only one address-- that belonging to my boss. It doesn't even shunt them to my junk e-mail folder; I only receive notice of them in my daily spam report. I can read the original message only if I access my e-mail account via webmail, where it shows up in my spam box. To remedy the problem, I have added the target address to my safe senders list and turned off all spam filtering. But these methods haven't succeeded. Help?

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There is no problem with your Outlook settings – the issue is with the outside hosting system you referred to as “”www.1and1.com””.

The E-Mails from your boss are not reaching your inbox at the hosting site. Outlook will not down load any messages not in the Inbox Folder. Contact your E-Mail hosting company technical support and they will advise you how to modify the spam settings on THEIR system to prevent e-mail from your boss getting sent to your SPAM folder.

Old Goat 97

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  • Leftygreen
    Can you provide any specific error messages received? There may be a 500 series error message from the server. Do you have any other rules on your mailbox that may be placing these messages into a personal folder (PST) somewhere?
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  • Leftygreen
    I don't receive an error message, per se; I only receive a daily digest notifying me of the junk e-mails that I've received (but they're not located in the junk e-mail folder). Actually, I don't think I should even get a daily digest because I turned off spam filtering to figure this problem out. I do have a rule set up for the e-mail from the target address to go to a designated folder. I turned off the rule, but I still can't receive e-mails from that person. I checked all of my folders to find these e-mails, but to no avail.
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  • Technochic
    Is this an exchange account? Or a POP3 account with your Internet provider or something?
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  • Leftygreen
    It's IMAP..
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  • Technochic
    Have you tried running the cleanrules switch? Close outlook, go to start, run, and type outlook.exe /cleanrules.
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  • Leftygreen
    Thanks for the tip. I ran cleanrules, but e-mails from my boss still bounce.
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  • carlosdl
    What program is generating and sending that 'daily spam report' ?
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  • Leftygreen
    The e-mail program (www.1and1.com) sends the digests (example below). These e-mails do show up in the spam folder when I use webmail, but they cannot be found in Outlook. Subject: Daily report mailbox kfoo@urbaneco.org folder Spam Spam Report [noreply@1and1.com] Sat 5/30/2009 5:28 AM Your folder Spam contains 3 new messages. Summary: From: "Rachael" Subject: morning! Size: 7029 From: "Rachael" Subject: morning again! Size: 7066 From: "Rachael" Subject: testing Size: 7101
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  • Leftygreen
    The link to the e-mail program was:
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  • carlosdl
    Enclose the link in double quotes.
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  • Leftygreen
    "http://order.1and1.com/xml/order/Home;jsessionid=B391CCA9AE24CC1DF2DF5D43FE160FEC.TC60b?__reuse=1243956072375" "https://webmailcluster.perfora.net/xml/webmail/Login;jsessionid=2DF6D5F41DA975DED7CDD5DC1224BA68.TC135a?__reuse=1243956082687"
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  • Leftygreen
    Update: I have not made changes to Outlook since running cleanrules, but I was able to receive two group e-mails from my boss yesterday. When we tested it just now, however, her e-mail sent only to me went straight to my webmail spam folder.
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  • OldGoat1997
    There is not a problem with your Outlook settings - the issue is with the outside hosting system you referred to as ""www.1and1.com"". since the E-Mails from your boss are not reaching your inbox at the hosting site your Outlook can not down load them. Contact your E-Mail hosting company technical support and they will advise you how to modify the spam settings on their system to prevent e-mail from your boss getting sent to your SPAM folder.
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