I have one user having problems connecting to the exchange via VPN. I have 9 other users using the same setup and the same version of Outlook2003 who have no problems.
When in the office, outlook connects to the exchange fine, however when at home, the laptop very occasionally connects (when it does connect, it is the first time the laptop is switched on since leaving the office, and usually fails to connect after a reboot), most of the time however, it says "trying to connect" on the status bar repeatedly and eventually just settles on "disconnected"
The VPN connection seems to work perfectly well other than that, providing full access to the network drives etc.
I have connected remotely whils he has been trying to connect and checked that port 25 is not blocked by his ISP and have tried a complete uninstall and re-install of outlook (getting a bit desperate!) and telling outlook to use cached exchange mode and non-cached.
I would be very grateful if anyone has any advice for me. Let me know if you need any further ino.
October 29, 2007 3:01 PM
January 2, 2008 10:22 PM