Outlook 2007, XP OS Can’t Delete Mail from Deleted Mail Folder

5 pts.
Tags:
Microsoft Outlook 2007
Microsoft Outlook error messages
Microsoft Windows XP
I've had this problem for 6 months. Microsoft knows about it and has not fixed it. After upgrading from Outlook 2000 to 2007 deleting Spam Mail created deleted mail that can't be deleted in the Deleted Mail Folder. When I launch Outlook 2007 it performs a send receive. I can, after the send receive has completed, delete the same number of deleted email from the deleted mail folder as I received in the latest send/receive session. After deleting that many email I get a message that the Messange Interface Manager has received an unknown error and that I should exit from Outlook. I have run scanpst and it reports that the pst file is fine. I have not exceeded the 20 GByte storage limit of Outlook 2007. I've run all of the commercially available "Fix .PST" software and nothing corrects the problem. I have 9000 email in the deleted email folder. If I can't fix this problem I'm going to convert to Lotus Notes.

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My first suggestion is to “work offline” and try to delete.

Second, rename the PST file, move it to another folder and launch Outlook. Configure it again for your email, and test the delete option by moving a test email and then deleting. If it functions, then you can rebuild your inbox, contacts, etc by importing only those items back into Outlook.

Go ahead and assume your PST is corrupt and not salvagable. If possible, you should export important email through “file, export” to backup those messages before the PST becomes unusable.

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