Outlook 2007 message “Contacting the server for information”

420 pts.
Tags:
Microsoft Exchange 2003
Microsoft Outlook 2007
Office 2007
Windows XP SP3
I started to get a Microsoft Office Outlook pop up window that states, Contacting the server for information and a progress bar running as if searching for something.  I run Windows XP Pro SP3, MS Office 2007 and Exchange 2003.  Anyone comes across this before.  I read in some forums where it has you change the theme of Outlook.  It didn't quite make sense but I gave it a shot with no luck.  Any help will be appreciated. Thanks in advance.

Software/Hardware used:
Windows XP Pro SP3, MS Office 2007, Exchange 2003

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I am having exactly the same (annoying) message. Does anyone know how to disable this? I am not on an exchange server, just using Outlook 2007 as my email client in a small office with Vista.

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  • XENOPHON22
    I am not sure I understand your situation fully. Can you send or receive email at all? Does this only happen with particular senders? Does this send/receive function eventually error out? If so, what does the error say?
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  • Littlejuanito7
    I can send/receive emails. It appears to happen with only one sender at this time but I'm keeping an eye out to get more details. No error messages appear and if i let it sit, it will eventually work (send/forward) after about 1 or 2 minutes. The emails are HTML with links for email addresses and websites and images in the signature. Thanks again.
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  • XENOPHON22
    I imagine you are having a problem with html and outlook. You would not be the first to have an issue like this. http://msdn.microsoft.com/en-us/library/aa338200.aspx You can also try the opposite fix of this post: http://itknowledgeexchange.techtarget.com/itanswers/outlook-only-shows-plain-text-emails-instead-of-html-2/ Last, it could just be that your server is taking its time loading the images to your computer. Let us know and good luck.
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  • Moto
    you can check your connection status by holding down the ctrl key and then right click the outlook icon in your systray. Select "Connection status". Verify your directory server. The directory server should be your GC. This is the server that maintains the Global address list. It would have to resolve the email addresses before it can send the message.
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  • Gent01
    I'm going to go with connection issues as well. Just like Moto says, this doesn't necessarily mean with Exchange. You could also be having intermittent network issues. Check your network.
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  • Mlibra
    don'tknow if this will help but if you don,t have outlook connector on microsoft outlook you willcontinue having those problems...you can download it here http://www.microsoft.com/downloads/details.aspx?FamilyID=9A2279B1-DF0A-46E1-AA93-7D4870871ECF&displaylang=en run the download, then start outlook and then create a new account (obviously your same email adress) using the outlook connector tab and after you create a new account (your email(s) obviously), exit outlook using the file tab ,then open outlook again and wait for all your emails,contacts etc to syncronise on your new account and after that and go to tools, options,mail set up and click on email accounts and delete your current email(s) that were there before (usually the one thats set as default) ...hopefully this should sort your problem
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  • Mlibra
    oh i forgot to mention its outlook connector 12.1 you need to download
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  • Crofty
    I was having this issue on the terminal server but not my own PC. Found it was a problem with the signature I was using for new emails.. Once I changed the signature, the problem disappeared..
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  • doworthy
    I just started getting the "contacting the server" message (which COMPLETELY froze Outlook until manually forced to close) today after using Office/Outlook 2007 and Windows XP for several years. I tried various suggestions without any luck. I realized my C: drive containing the operating system was dangerously full. Since allocating more space to that partition, I haven't received the error. (Hopefully my experience will spark an idea that will help someone else.)
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