Outlook 2007 Inbox subfolders disappear

5 pts.
Tags:
.PST files
Microsoft Outlook
Microsoft Outlook 2007
Microsoft Outlook folders
Outlook archive
Outlook Archive Repair
I'm using Outlook 2007 on Vista.  I have an exchange email account through a provider (123Together.com) for my small business.  Within my Inbox, I had subfolders where I kept email I wanted to store for reference -- some of which was several years old.  I never archive items, just back up my whole system monthly.  I noticed that an Archive folder appeared recently in my folder list but there's nothing there.  Then, I noticed that my inbox subfolders have disappeared.  I did a search for .pst files on my laptop, but could find none other than an archive1.pst file dated for a few minutes before I started looking for it today.  When I tried to import from it, Outlook wouldn't let me.  Despite unhiding all hidden files, I can't find any other .pst files on my machine.  I've checked in OWA -- the files are not there either.  My eXchange provider tells me they can do a restore but it will cost me.  Does anyone know what might have happened and if I have any alternatives to restore the data rather than paying the Exchange provider? 

Software/Hardware used:
Microsoft Outlook 2007/Vista

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Your Exchange provider may have a retention policy on the server that deletes mail that are x number of months old. We do on our Exchange servers. Your safest bet if you are getting Exchange service from someone else is to routinely archive your own mail on a monthly basis so as they delete it off their mail servers you will stil have it. Keeping mail on the server takes space and incurs storage costs. Retention policies that delete old mail is not uncommon.

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  • Subhendu Sen
    One more suggestion, use MAPI Editor Tool to see if the folders are still in the mailbox. They may still exist but hidden because the hidden property is enabled.
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