Outlook 2007, Error sending from shared mailbox

35 pts.
Tags:
Mailbox management
Microsoft Outlook 2007
Microsoft Outlook error messages
Microsoft Outlook permissions
User Permissions
A shared mailbox for a team of people, we're having trouble with user permissions. Some can send mail from the shared folder, other's cannot. One person is managing user permissions. What is proper setting for all users to have full control of the mailbox?

Software/Hardware used:
Office 2007, Windows XP

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All users will need “send as” permissions on the mailbox. How are permissions being set up now? Are they using delegates (not a good idea)? Are they assigning permissions to the mailbox? Please provide those details. Also, are they Exchange accounts? If so, what version of Exchange? Thanks.

Discuss This Question: 6  Replies

 
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  • JessAcker
    Users are being added as "owner" to the permissions tab of the mailbox. We're using Microsoft 2007 Exchange. I will find out later about "send as" when I have opportunity to further view the set up.
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  • JessAcker
    Our folder manager logins in with specific user id to network connection specific to view this mailbox as primary. Then in the primary mailbox and the inbox users are added with "owner" permissions. At this point nothing further is done. Some users have ability to email "Jessica on behalf of Repair mailbox" (send as setting??) while others do not. I was unable to open the delegates tab of the mailbox, Outlook kept freezing, forcing a shut down of the application. I kept researching "send as" permissions vs. delegates and Outlook does not have a help section (that I could find) for this. Only info for adding delegates comes up or info to login to Active Directory settings. Since mailbox admin is not a network admin, this is not an option. Can't determine how this worked before, but not now.
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  • Subhendu Sen
    I assume that the mailbox is using exchange account, and the mail delivery location is set as the PST file, ok ! Please check that XP system is updated to Service Pack 2. I guess that, users are probably historically sending using full mailbox permissions to fix it explicitly apply 'Send As'.
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  • Technochic
    Send as permissions are granted on the Exchange server in the properties of the mailbox in question. You do not say if these are Exchange mailboxes or what version of Exchange if they are. The solution for send as permissions is different depending on the Exchange versions. If this worked before and not now it is liekly the previous members were granted send as permissions on the Exchange side and this is not being done for new people being added. Nowhere is there any indication these are .pst POP3 account s or MAPI accounts. Please specifiy these details. Thanks.
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  • JessAcker
    Sorry for lack of details, I'm trying to help my manager figure out the problem, I'm not the IT professional in charge of e-mail accounts. We have Exchange 2007, I believe they are MAPI. My manager was granted some type of login permission to manage a shared mailbox so she could get faster resolution rather than requesting changes via our IT helpdesk. I think the mailbox is using delegation rather than 'Send As' permissions. Based on research I've been doing 'Send As' permissions is done via the Active Directory - which said manager does not have access to. I will contact our help desk to discuss further. Thank you all for your help in determining I was not missing something in current setup and rather this is a setting for which we cannot change without further assistance.
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  • Technochic
    Given the additional details, you are correct, you need help getting the send as permissions set up. This is actually set in the Exchange Management Console on Exchange 2007, not AD as in previous version of Exchange.
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