Outlook 2007 can’t delete from deleted items

25 pts.
Tags:
.PST files
Deleted Items Folder
Microsoft Outlook
Microsoft Outlook 2007
Microsoft Windows XP
Some time ago, I was checking my email when we had a brief but sudden power outage. This totally screwed up Outlook 2007. I was in the process of emptying out my Junk mail when it happened. After the power came back on, I went back to my email and the junk mail that I was deleting was in the deleted items folder but Outlook would not let me delete it!! I somehow created a secondary folder in the deleted items folder and was able to transfer those undeletable emails to isolate them. At least that way, I could kind of control new junk and deleted items in the Deleted items folder. Until today when the blasted power went out again for just a few seconds. Now, I can't delete anything from my Deleted Items folder!!! I am running Outlook 2007, WinXP. I ran a 'repair' from the Office installation disc and it ran smoothly. I re-booted, but still cannot delete these blasted items!! I went looking for the scanpst.exe file to run but can't find it anywhere on my computer (thought that my Office repair would have re-installed it). I copied my .pst files to a folder on my desktop to 'backup' my emails, but I don't know what the heck I'm doing and I'm so tired of searching the internet until I found this site. Can anyone please help me? Thank you very much, Sue

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Have you tried to delete them in safe mode?

To start outlook in safe mode go to start -> Run, then type: outlook /safe

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As it happens I JUST had this exact same issue with someone yesterday. However the person I was working with had an exchange account and I could delete the items using mfcmapi. That was the only thing that worked. Have you done a repair of your pst? scanpst is one option.

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  • Lcramer53
    That doesn't work to go to Run and type outlook/safe, it says that it can't find 'outlook/safe'. Maybe if I just re-boot in safe mode?
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  • carlosdl
    It is: outlook<space>/safe
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  • Lcramer53
    Thanks for the clarification, I didn't see the <space> there. Anyway, that didn't work. Since then, I found my scnpst.exe file and ran that successfully, twice, did a hard re-boot and tried again to delete, still had problems. At this point, I honestly don't know what else I've done after that, but whatever the heck I did, I was able to delete
      some
    of the messages that were in that folder. However, there is a sub-folder in the Deleted Items from last year when during deleting messages we had another sudden power outage and the same thing happened. Somehow I was able to move all of those undeletable emails into a new folder, but could not delete them and STILL cannot delete them nor move them. Any more ideas or help? Please.
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