Outlook 2007 Auto-Configuration

80 pts.
Tags:
Outlook 2007
Outlook 2007 configuration
Hi Guys,

With all of my client except for two the Auto-Configuration works fine.

With the other two, when they open outlook for the first time instead of being prompted with the Auto-Configuration screen they get prompted with the Create New profile page.

What can cause this?

John.



Software/Hardware used:
Outlook 2007

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Are these Exchange accounts, and if so, what version of Exchange please? Service Pack level too, The more details you can provide the better. Thanks.

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  • JBrines
    They are Exchange 2007 accounts. I believe it is something to do with the Outlook install possibly the MAPI dlls! John
    80 pointsBadges:
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  • JBrines
    Anyone got any ideas on this one? John.
    80 pointsBadges:
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  • Lord Voldemort
    If you go into the Control Panel and open Mail, are there any profiles currently existing there?
    810 pointsBadges:
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  • JBrines
    No profiles there at all. Even tried a brand new user on the computer and it does the same.
    80 pointsBadges:
    report
  • Technochic
    So this appears to be local to that pc. Correct? Have you tried uninstalling and reinstalling office? Are all MS patches applied? Is this Outlook 2007? Was it a fresh install of 2007 or an upgrade from 2003?
    57,010 pointsBadges:
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