Outlook 2003/Exchange server 2003 Mailbox Delegate Problem

Tags:
Exchange 2003
Exchange 2003 mailbox management
Outlook
Outlook 2003
We run in cached mode. Have a few instances where a mailbox delegate has been removed/deleted yet the responses to meeting requests continue to be routed to the delegates mailbox. This generates an NDR and much confusion for responders. Have checked and double checked the primary mailbox Options to verify that the delegate has indeed been removed. After some time period (usually a few weeks) the "problem" disappears....ie: meeting responses are no longer being routed to the EXdelegate. I'm wondering if there is some way to speed up this process and alleviate confusion and calls to the Help Desk. Thank you....

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Never come accross this problem, but hit lots of others when first started using Cache Mode. This is now disabled except for users who really do need it (Very few).
Suspect your problem is due to running in Cached mode.
You say you have checked settings on Primary Mailbox ? on Server only, or actually on PC with this Mailbox open ?
? Do users usually leave PC running with Mailbox Open ?
Could be localy cached setting that only gets cleared when Mailbox is closed, and re-opened.

( The GAL (Global Address List) is downloaded to be accessible during the cached mode function. This list contacts the email address that is causing the “NDR”. To force this to update, turn off cached mode and close Outlook. When Outlook is reopended, turn Cached Mode on, and it will force the Cached version of the GAL to update.

Discuss This Question: 9  Replies

 
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  • Nicole
    Its probably due to the fact that you are using cache mode however you could use MDB Viewer utility on the mailbox.
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  • Richijennings
    Try deleting the Outlook profiles and recreating them. Do this on the PCs of the delegate(s) and the principal. richi.
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  • Richijennings
    Try deleting the Outlook profiles and recreating them. Do this on the PCs of the delegate(s) and the principal. richi.
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  • EmailGoddess
    Thanks to everyone that responded. The final solution was this: When removing a delegate the "Send all responses to my delegate" check box can remain checked although seemingly inactive. By adding a name into the delegate space, you can UNcheck that box then remove the decoy delegate name. This cleared up the ghost delegate.
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  • Yrahimi8888
    when i open outlook 2003 showing that creating welcome msg then coming up a box with msg ( the connection to the microsoft exchange server is unavailable. outlook must be online or connected to complete this action . press ok ) and when i press of showing up a box microsoft exhange server and enter microsoft exchange server and mailbox and don no how to do it please can you help me i will be thanful regds younis rahimi wehre can i get the microsoft exhange server and mailbox ???
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  • Technochic
    Yrahimi8888, you need to submit a new question. Your question here does not have anything to do with the discussion on this question.
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  • Syphun
    @Yrahimi Do you know the right address to your exchange server? That has been the only solution to a problem like this with outlook. You may have to get the correct address to your exchange server, assuming your exchange server's computer name is MY-EXCH and it's on a domain named MY.DOMAIN.local Your correct exchange address will be ---- MY-EXCH.MY.DOMAIN.LOCAL try it out. . .it may help. . . .and make sure the user you are setting up with the outlook has a mailbox created on the exchange server. . . .
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  • Betojoe1980
    Hi, I need some help, i migrate one outlook 2003 to another PCwich has outlook 2007, but i couldnt copy the information wich is in the cache, or i mean everytime a new e-mail address is used for the first time, this gets cached and outlook will highlight the e-mail address next tim. Outlook normaly holds this in a cache file under your profile. Now,i would like to kinow how i can copy all those e-mail addresses to a new PC ? Please is very urgently. thanx
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  • Technochic
    betojoe1980, please submit a new question. Thanks!
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