Outlook 2003 Sent Messages are disappearing

45 pts.
Tags:
Outlook 2003
Outlook 2003 error messages
Outlook Errors
Outlook Sent Items
Outlook 2003 has started to malfunction for mysterious reasons.  The "Save copies of messages in Sent Items folder" is checked, but sent items are stored in the Sent Message folder only momentarily before disappearing forever.  I've tried reinstalling Outlook but it doesn't fix the problem.  Any other ideas?

Software/Hardware used:
Windows XP

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Did you check your auto archive setting for this folder?

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  • carlosdl
    It could be a rule. Have you verified that no rule is causing it ?
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  • Pym
    No, it's not a rule. No rules have been set up.
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  • Gabe9527
    Do you have Only Show unread mail ticked?
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  • Pym
    I don't seen a Only Show Unread option. I think I found the problem but don't know how to fix it -- there's no datafile associated with my IMAP email account. I'm using Outlook Connector for Hotmail. How can I set up a datafile?
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  • Pym
    thank you. yes, I did. the auto archive setting does not appear to be the problem. In fact, not all of the settings seem to work. This seems to be a malfunction.
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  • ITAddict
    Is this computer in a business with Exchange? The Archive settings can be disabled with Group Policy. This would disable the use of .pst files.
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  • Pym
    Thanks for your thought, but the Sent emails are not being archived, and they're not going into the Deleted folder either; they are simply disappearing after about 5 minutes.
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  • Technochic
    I would try repairing your office installation. If repair does not work, delete and re-create the profile. If that does not work uninstall and reinstall Office. Is this a pop3 or MAPI connection?
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