Home > IT Answers > Exchange > Outlook 2003 Sent Messages are disappearing
Pym
45 pts.
 Outlook 2003 Sent Messages are disappearing
Outlook 2003, Outlook 2003 error messages, Outlook Errors, Outlook Sent Items
Outlook 2003 has started to malfunction for mysterious reasons.  The "Save copies of messages in Sent Items folder" is checked, but sent items are stored in the Sent Message folder only momentarily before disappearing forever.  I've tried reinstalling Outlook but it doesn't fix the problem.  Any other ideas?

Software/Hardware used:
Windows XP
ASKED: May 19, 2011  6:28 PM
UPDATED: August 15, 2011  7:30 PM
RELATED QUESTIONS
Answer Wiki:
Did you check your auto archive setting for this folder?
Last Wiki Answer Submitted:  June 28, 2011  5:10 pm  by  4impo   20 pts.
All Answer Wiki Contributors:  4impo   20 pts.
To see all answers submitted to the Answer Wiki: View Answer History.


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It could be a rule.

Have you verified that no rule is causing it ?

carlosdl
 63,535 pts.
 

No, it’s not a rule. No rules have been set up.

Pym
 45 pts.
 

Do you have Only Show unread mail ticked?

Gabe9527
 10,615 pts.
 

I don’t seen a Only Show Unread option.
I think I found the problem but don’t know how to fix it — there’s no datafile associated with my IMAP email account. I’m using Outlook Connector for Hotmail. How can I set up a datafile?

Pym
 45 pts.
 

thank you. yes, I did. the auto archive setting does not appear to be the problem. In fact, not all of the settings seem to work. This seems to be a malfunction.

Pym
 45 pts.
 

Is this computer in a business with Exchange? The Archive settings can be disabled with Group Policy. This would disable the use of .pst files.

ITAddict
 875 pts.
 

Thanks for your thought, but the Sent emails are not being archived, and they’re not going into the Deleted folder either; they are simply disappearing after about 5 minutes.

Pym
 45 pts.
 

I would try repairing your office installation. If repair does not work, delete and re-create the profile. If that does not work uninstall and reinstall Office. Is this a pop3 or MAPI connection?

Technochic
 56,975 pts.