Outlook 2003 Send to – Mail Recipient not working

2235 pts.
Tags:
Microsoft Outlook
Microsoft Outlook 2003
Microsoft Outlook error messages
Microsoft Windows XP
Outlook send/receive
Windows XP SP3
I am stumped. I have a customer using Outlook 2003 (with latest updates) on a Windows XP (w/SP3) Pro machine. When they right-click a file and select "send to - mail recipient", everything functions normally. A message window pops up with the file they right-clicked attached and a brief message automatically inserted in the body of the e-mail. However, when they add any valid e-mail address and click send, nothing happens. When they hover the mouse over the send button, it highlights like it should, and when they click it, it depresses like it should, but nothing happens. The window stays open, and the message never gets sent. Sending a message inside Outlook by clicking "new" works fine, even with an attachment. This only happens when they use the "send to - mail recipient" option. They would send attachments the other way, but the "send to - mail recipient" option lets Windows resize their pictures for them automatically and they want to use that function. Any help would be appreciated.

Answer Wiki

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If you have installed SP3 and all available updates then all I can suggest is a repair of Office. If that doesn’t fix it try an uninstall/re-install. If this is a POP3 account you can also run <a href=”http://support.microsoft.com/kb/287497″>scanpst</a> against the .pst file.

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This should solve your issues. The windows firewall is blocking your connections. Either disable the firewall or add Outlook as an exception.

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  • Dwiebesick
    Thanks for your responses! This customer has all updates for both XP and Office 2003. I have completed the following as part of the trouble shooting: 1. detect and repair on Office 2. uninstall and reinstall of Office 2003 to include all updates 3. disabled firewall – made no difference 4. I confirmed that Outlook was selected as the default email program 5. Outlook is Open and fully functional when he attempts to use the Send to function This an Exchange account, and not a POP3.
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  • Dwiebesick
    Sorry, I was going to add this and forgot, the Outlook (Exchange) functions normally with ALL other email, Send - Receive, Opening Word 2003 as email client etc, The only problem is with the Send to - Mail Receipient Thanks for your help
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  • Technochic
    Dwiebesick, thanks for the additional info. I too have a similar problem with the function you are trying to perform. Mine is Office 2007 with an exchange 2007 account and when I try the "mail to" option in excel it crashes excel. Every time! I have not gone through the troubleshooting steps you have done, it just isn't important enough to me. But if you do find a solution let us know please! I'm interested.
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  • Pednekarvasant
    Hi, i have a same problem is there any solution. i have tried all the possible step.
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  • Dwiebesick
    [...] Outlook 2003 send to - Mail recipient not working [...]
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  • Bighandle
    I have solved this to a large degree. Instead of hitting SEND, hit the shortcut keys that are suggested when you hover over the SEND button (specifically Ctrl-Enter). Strangely enough, an email that is started in Outlook by the New/mail message menu has a different shortcut for SEND (alt-S). This must be a hint to the origin of the issue,......why a different shortcut for an email created by send-to than one created by New/mail-message. -Jeff
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  • TannerT
    I have bee doing a PC Refresh with a large utility and we have seen this issue as well. Out of 278 machines we upgraded, only three have shown this behavior. Same thing as described, Ctrl+Enter works to send, but regular button does not. Neither Application Recovery (in office tools) or Detect and Repair (from outlook help menu) works. I did have limited success running fixmapi.exe (from system32 folder) but that was temporary (problem came back after logging off and back on). What I have found is that on the machines that exibit this behavior, they do it no matter what account is logged on, so it is not profile specific and that changing out the achine fixes the issue. Until a better fix is found, we have been instructing users to use the Ctrl+Enter combo to send this way.
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