Outlook 2003 Send to - Mail Recipient not working
Home > IT Answers > Exchange > Outlook 2003 Send to - Mail Recipient not wor...
Dwiebesick
1760 pts.
0
Q:
Outlook 2003 Send to - Mail Recipient not working
Outlook 2003, XP, Windows XP SP3, Outlook, Outlook send/receive, Outlook Errors
I am stumped. I have a customer using Outlook 2003 (with latest updates) on a Windows XP (w/SP3) Pro machine. When they right-click a file and select "send to - mail recipient", everything functions normally. A message window pops up with the file they right-clicked attached and a brief message automatically inserted in the body of the e-mail. However, when they add any valid e-mail address and click send, nothing happens. When they hover the mouse over the send button, it highlights like it should, and when they click it, it depresses like it should, but nothing happens. The window stays open, and the message never gets sent. Sending a message inside Outlook by clicking "new" works fine, even with an attachment. This only happens when they use the "send to - mail recipient" option. They would send attachments the other way, but the "send to - mail recipient" option lets Windows resize their pictures for them automatically and they want to use that function.
Any help would be appreciated.
ASKED: Apr 1 2009  4:29 PM GMT
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
RELATED QUESTIONS
0
Mshen
23535 pts.
0
A:
 RATE THIS ANSWER
0
Click to Vote:
  •   0
  •  0
  • AddThis Social Bookmark Button
If you have installed SP3 and all available updates then all I can suggest is a repair of Office. If that doesn't fix it try an uninstall/re-install. If this is a POP3 account you can also run scanpst against the .pst file.

-----------------------------------

This should solve your issues. The windows firewall is blocking your connections. Either disable the firewall or add Outlook as an exception.
Last Answered: Apr 2 2009  3:01 AM GMT by Mshen   23535 pts.
Latest Contributors: Technochic   40210 pts.
  •   
0
0
RSS - Discussions Help
Discuss This Answer:
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _



_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Dwiebesick   1760 pts.  |   Apr 2 2009  5:26PM GMT

Thanks for your responses!
This customer has all updates for both XP and Office 2003. I have completed the following as part of the trouble shooting:
1. detect and repair on Office
2. uninstall and reinstall of Office 2003 to include all updates
3. disabled firewall – made no difference
4. I confirmed that Outlook was selected as the default email program
5. Outlook is Open and fully functional when he attempts to use the Send to function

This an Exchange account, and not a POP3.

 

Dwiebesick   1760 pts.  |   Apr 2 2009  5:30PM GMT

Sorry, I was going to add this and forgot, the Outlook (Exchange) functions normally with ALL other email, Send - Receive, Opening Word 2003 as email client etc,
The only problem is with the Send to - Mail Receipient

Thanks for your help

 

Technochic   40210 pts.  |   Apr 2 2009  5:58PM GMT

Dwiebesick, thanks for the additional info. I too have a similar problem with the function you are trying to perform. Mine is Office 2007 with an exchange 2007 account and when I try the “mail to” option in excel it crashes excel. Every time! I have not gone through the troubleshooting steps you have done, it just isn’t important enough to me. But if you do find a solution let us know please! I’m interested.

 
0