Outlook 2003 hiding emails

15 pts.
Tags:
Outlook 2003
Outlook 2003 Inbox Management Tools
Outlook 2003 SP3
Outlook Errors
Outlook Inbox
POP3
Using Outlook 2003 sp3 with a pop3. Leave a copy on the server is set and yadda yadda.

I was helping a user try to find an email. I had the user pick on the find and type in a keyword and then pick on find now. After we cleared the search and went back to the inbox, a bunch of emails in a date range were now missing (almost 4 months worth). Not for everyone but only from specific emails addresses. And there are emails prior and after. Just a big chunk of emails missing.

I can go into the advance search options and select the email address I want to search for leave everything blank so I search for all messages and the only emails that show up in the advance search are the missing emails. And non of the emails that are in the inbox show up in the advance search. I triple checked that I am searching the inbox and not archive and so on.

I have never seen this or heard of this before. I tried to move the files back to the inbox but they are technically already there. Just not showing up in the inbox window.

Answer Wiki

Thanks. We'll let you know when a new response is added.

Check to see if there is a filter set on the inbox. Often this is the reason these things “disappear”. The most common issue is when someone tells me an email disappears after they open it. This happens when the unread mail filter is on. They take this filter off and “poof” the emails magically re-appear. Not sure what filter might be affecting your emails though. Go to view-current view and verify nothing is checked in there except “messages”.

Discuss This Question: 1  Reply

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
  • JoeF
    I double checked and the filters are off and I went in there and cleared all to make sure. Still, very confused.
    15 pointsBadges:
    report

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following