Our network has around 30 users; each has an e-mail account that is handled by our exchange server (Exchange 2007, running on Server 2003 X64). All users use the Outlook 2003 (running on Windows XP SP3) application to connect to the server. I have two users who consistently have trouble connecting to the exchange server. If they restart their system, they can usually connect for the rest of the day (sometime they have to restart multiple times). Sometimes the error will begin in the afternoon, sometimes in the morning, I have not found a pattern to the failure, or an application that they run that somehow "breaks" Outlook. Other users have no problem connecting and running their Outlook client. When the users are having a problem, other network applications run fine, so I don't believe this is related to a network hardware or configuration issue. These users can also use the OWA web client to access their e-mail from their workstation (even when Outlook is endlessly "Trying to connect"). I've tried the "repair" option with Outlook 2003, as well as a complete uninstall/reinstall of outlook. The settings of the accounts they use are identical to most of the others on the server, and their hardware is identical to many other systems on the network. I've checked for viruses, and spyware on the systems with a variety of software and have found nothing. Where should I look next?
December 9, 2008 1:27 PM
March 30, 2012 2:05 PM