Outlook 2003, Exchange Server 2003, IMAP, BlackBerry… and the Deleted Items

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Microsoft Exchange
Microsoft Office
Dear ladies, gentlemen I need your kind help for a problem which is driving me mad. Our E-mail servers are Exchange 2003 SP2. Our users access their mailboxes through both Outlook 2003 sp2 AND blackberry v. 4.x. When they delete with Outlook, their BlackBerry will still show the deleted messages and not replicate/synchronize the deletion. As per our tests, the reason of this problem is that B.B. seems to check the "Deleted Items" folder on the Server in order to be informed about the deleted messages. Unfortunately Outlook IMAP implementation does NOT use the Server-side "Deleted Items" folder but just marks messages for deletion. Our tests show that by just manually moving a message to the "Deleted Items" folder on the Server, we can have such message deleted from BlackBerry too. My question is: Is there any utility, or setting, or registry hack, or script... allowing the IMAP-Outlook 2003 to delete "MAPI style", i.e. either moving or at least copying to the Server's "Deleted Items" folder the messages marked for deletion by Outlook 2003? Many thanks for your kind support Enrico Penco

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Are you using wireless synchronization? I have a similar setup and I THINK items get removed from the BB when they are deleted in Outlook, but I will have to check it now to make sure. ARe you deleting from the Inbox or Contacts or just anything?

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  • FuzzyBear
    I believe that you will not be able to hack the registry sot that your IMAP deletes the same as MAPI. But I have passed your question on to a friend of mine at RIM. So we will have to wait and see.
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  • Epenco
    Dear Boecherer, we mainly delete messages from Inbox. We use BlackBerry as an ADDITIONAL mobile e-mail terminal, the main one being the laptop. The target is: when we delete messages with Outlook-IMAP, someway we need to have messages moved to the Server side "Deleted Items" folder instead than just being "marked for deletion". Thanks a lot for your help Epenco
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  • Epenco
    Dear FuzzyBear, many thanks, I think you've got the problem. I have looked around for some documentation about this interoperability question and for some utility capable to make IMAP-Outlook delete messages "MAPI style", but I have found nothing at all so far. Many thanks Epenco
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  • FuzzyBear
    Dear Epenco, There is an option to do this so long as you have BlackBerry Enterprise Server 4.1. Never used it myself but reading the doc it suggests it does what you need by reconciling permanently deleted messages. See pg 68 in admin guide. Which is downloadable from http:www.blackberry.com
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  • Mortree
    In the ancient days you could set a server side script via Outlook to check for messages marked for deletion and then have the server moved them to the Deleted folder. However this is expensive in terms of server horsepower and probably needs to be manually added to each mailbox. Worse on Exchange 2000 I think even some server scripts ran only when users were logged on to the Domain. You could also force a similar script for Outlook onto all the regular desktops to relieve server stress...but that would be a pain and a risk. And it would only act when users opened their Outlook on the desktop machines. This script or VB.NET code would be pretty simple as I vaguely recall. Assuming you are a .NET programmer with a desire to leaf thru the Outlook API and object model. Hope the Blackberry admin manual has something keen and neat to do the deletes as they happen more directly.
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