have now 2 computers/users who get emails stuck in their Outboxes when they are in cached mode. They have been in cached mode for quite some time so it is not like I just changed something.
Users are both using laptops with Windows XP Professional SP2
Exchange Server is running Win2003 Server, Exchange 2003, SP2
Both laptops have Symantec Endpoint Protection
I have tried/checked the following:
1. The users opened the messages in the outbox - Nope, all emails have dates/times. I even tried freshly sent emails, still stuck.
2. User is working offline. Nope. The user is connected. When F9 is pressed to send/receive it goes through the motions, but does not send the emails out.
3. Try another mail profile. I created a new mail profile and it performs the same way.
4.Setup the user on another computer and it works fine.
Any idea what could have happened to this user's email and how to fix it without havingto create a new Windows Profile (which is very painful since there are alot of personalizations to the user's desktop, etc.).
July 17, 2008 3:36 PM
July 22, 2008 6:24 PM