Outlook 2003 Doesn’t Close Completely

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Microsoft Outlook 2003
Microsoft Outlook error messages
I'm having problems with an Outlook 2003 install on a single computer on my network. We use document management software with a client that can export documents as attachments to a new email message. On one particular computer this will only work once. The second time you try to export this way you get an error that Outlook is out of memory. I've discovered that the instance of Outlook that creates the email doesn't close when the message window does. I can run Outlook but it starts a new process and closing it doesn't end the one that appears to be an orphan of some kind. If I end the process that causes the problem manually I can export another email attachment with no problem. If Outlook is open when the export is attempted an error pops up suggesting to close all programs and restart Windows in order for Outlook to run. Other computers don't have these problems, and this computer didn't have any problems when we were on Groupwise a month ago (using the Groupwise client not Outlook). Office 2003 has the latest service pack, and connects to Exchange Server 2003 with the latest SP. Outlook isn't set to use Word as the email editor. I've tried uinstalling and reinstalling Office and the Service Pack.

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You said latest service pack … Which one are you running?

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  • PDMeat
    R&R office is a good idea, but I've seen issues where the user.dat has something in it that won't go away just R&R office. You may find that you have to log off the user, log on as an admin, rename their user profile and log them in again to create a new one. Then create them a new mapi profile for Outlook with the new profile and try it again. Or just try the same user on a different PC and see if it persists. Also, try starting outlook in safemode and see if it behaves any differently.
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  • Akonsta
    Do you have any Outlook addins or plugins loaded on the computer that is having the problem? (Sometimes addins don't completely uninstall, so you might want to check Tools|Options|Other|Advanced Options and look at the bottom of that window snd check both Add-in Manager and COM Add-ins to see if there is anything unexpected there. Of course, anythying that is loaded on the problem computer that is not on the other computers is suspect, but even if add-ins are on other computers, it might provide a hint as to what is causing the problems as some addins don't play nice with settings outside of Outlook. Also, you might want to check the antivirus software settings on the computer with the problems. See if the security program(s) are scanning checking outgoing email, which might cause things to slow up (especially if you have less RAM on the machine in question). If the security app(s) are checking outgoing mail, try turning that off and seeing if the problem re-occurs. If it does, try turning all email scanning off (temporarily, of course) and seeing if the problem still happens. If there is no way obvious way to shut off the email scanning/monitoring, you should (temporarily) shut off the security program and see if the problem occurs again. Finally, does the computer in question have any other programs running in the background that take up a lot of memory? Again, this is not always obvious as some programs install services that run even when you are not using the program (and some services don't get uninstalled even after you think you've removed or disabled a product). Consequently, you might want to open the task manager and look at the running processes and see what's going on.
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  • Vurbal
    Thanks for the suggestions. I think I've got it figured out now. It turns out that the problem was an older version of Office that had been installed on the computer before I took over the network. The Novell server they were using when I got here was pushing out shortcuts to Office 2000. Instead of getting rid of that as they upgraded to newer versions of Office, the contractor who worked on the network at the time installed Office 2000 on the workstations so the shortcuts would work. This particular computer had never had Office 2000 removed, but it didn't show up in Add/Remove Programs either. Once I noticed that the Office 2000 files were there I simply had to install and uninstall it and then run a repair on Office 2003 and everything seems fine now.
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