Outlook 2003 Does Not Send/Receive

2015 pts.
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Microsoft Exchange
Unfortunately, this has been made my problem. Outlook 2003, patched, (XP Home Edition. Patched.) times out finding the SMTP and POP servers, so mail does not get sent or received. Created a new profile, with the same problem. I am able to ping the servers without a problem. I can telnet to the SMTP server fine. No apparent problems with the Internet connect--can browse the web at will and do webmail. McAfee personal security, on or off, does not seem to be the problem. ISP claims there is no problem on their end. (and I tend to believe them in this case). Searching the KB does not help me here. Ran anti-spyware scans and came up with innocuous stuff--mostly cookies--used two programs for the scan, and also HijackThis. OE exhibits the same problem. One thing I neglected to do was look at the event logs, so there may be something there that may give me a clue, and I will check them when I go over there again tomorrow night. Has anyone seen this before, and how did you resolve it? Steve// "Nothing travels faster than the speed of light but bad news" Douglas Adams

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I had a user here locally that had the same problem. Ended up being that the account he was trying to set up was put on a SPAM list on the server so it was blocked from Sending or Recieving emails. I use a free POP account from hotpop.com if you need to test. Windows can also be blocking it via it’s firewall.

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  • Trane18
    if your web browser can connect to the internet yet you can't send/recieve in outlook it may be some of the outlook account info. double check that it's working online, the email address and password are valid, server names are correct, and that the service your using has your email address valid. if the above is verified you can try to reinstall outlook if it's a software error.
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  • petkoa
    Hi stevesz, As trane18 pointed out, the problem might be in the Outlook account settings. A common problem is improper security settings in the account. Both Outlook and Netscape/Mozilla Mail are somewhat unclear in setting TLS/SSL. So, if you configured account to use some encryption, better test pop3/smtp communication without encryption. If unencrypted communication is OK, try different schemes (TLS on standard ports, or SSL on alternative ports pop3s and smtps). BR Petko
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  • Ursulus
    That's a good one! The fact that internet explorer still works would tend to point the fickle finger at a low level dll issue. Uninstalling and reinstalling probably wouldn't help at that level as at that level it might be an operating system component. Either a corrupt messaging dll or a corrupt registry setting controlling it. I would probably try to install over to replace all OS files. This will only work if your install media is at the same SP level as you are running. When you are setting up a POP3 connector in Outlook, what happens when you do the Test Connection? Does it work or time out? Ursulus
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  • Stevesz
    I've had one of those days, and haven't been able to check the account the e-mail notifications go to today, so forgive me. I will take each of your replies in order. BoatJomar: Access to the account is fine using the webmail component offered by the ISP. Mails are recieved and sent via the web interface without a problem, so I doubt that he is on a blacklist. Also note that the programs timeout without reaching the POP and SMTP servers. A third party firewall is in place and I disabled that and disabled the service, so that is not an issue. The Windows firewall is not a problem in this case. The account was working fine until a few days ago. trane18: The account info was verified with the ISP, and we changed the password, so that is not an issue. Uninstalling and then doing a fresh install is next on my list, but I have a feeling that it is not going to reolve the problem, since both Outlook and OE are having problems and they use different methods to send and recieve mail. petkoa: No encryption--this is a home machine with XP Home (not that it could not be set, but it isn't). Normally, I am involved with the care and feeding of Exchange servers and Outlook. I've been through the settings a number of times on my own and with the ISP, so the likelyhood of a misconfiguration there is very slim. ursulus: You are thinking like me. I think that you have a finger on the problem. I was to get back to him to do an uninstall and fresh install of the products (our schedules have not been kind to us this week), but I fear that will not resolve the issue. The XP Home is an OEM install, so, if he does have a disk, it is likely set to overwrite the whole disk. Since I mainly work with corporate systems, I would be hard pressed to come up with a copy of Home to do the install of just the OS. If the fresh product install does not work, Ill need to talk with him about this option I was hoping somone had an easier resolution--I've already sunk too much time into this. Thanks for all your responses! Steve//
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  • petkoa
    Hi again, Why don't try another mailclient (I'd suggest Pegasus mail - small, doesn't write into the registry thus easily removable, straightforward configuration, free) before reinstalling XP? If other client works fine, go on and reinstall; if the problem persists, better contact mail service provider and/or ISP again... BR and good luck, Petko
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  • Stevesz
    That is amoung my considerations, but I am hesitant because I'd need to teach him how to use it--we are talking a very novice type user here. Steve//
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  • Dalejanus
    On April 11, microsoft issued a bunch of defective patches. Some of these defective patches broke parts of outlook express and other software. I heard all it broke was the address book, but maybe it is causing your problem. You may want to try windows update and see if that fixes anything. Check Microsoft Security Bulletin MS06-016 Also check MS knowledge base 918165, which explains all the problems with MS06-016. ---Dale
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  • Stevesz
    dalejanus: The revised patch is already installed, but a good reminder for others. Steve//
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  • Stevesz
    Thanks for all your replies. The machine is now being rebuilt. I brought it to another location and was still unable to send or recieve mail and then started the process of rebuilding the machine doing a bare metal install. Once that is doe we should be all set. Again, thanks for the responses.
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