Microsoft Outlook 2007 multiple mailbox permissions

35 pts.
Tags:
Mailbox management
Mailboxes
Microsoft Exchange
Outlook
Outlook 2007
I'm probably missing something very simple here. I can add multiple mail boxes to my Outlook 2007, however I cannot expand the folder marked with the new mailbox name. I already have 2 existing, usable mailboxes and need to access one more through Outlook 2007. Is there a setting on my end or one on the new mail that I am overlooking? I have full access to the Exchange and Active Directory listings for all of the exchange profiles. Help please?

Answer Wiki

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In the Outlook 2007 Client I have to admit, the process is a little different than it was with the Outlook 2003 client and it took me a few minutes to find it. It only takes a few seconds to complete the process to let’s get to it.

See step 5 for the answer to your problem.

1: With Outlook 2007 open, Click Tools, Account Settings

Add Mailbox to Outlook 2007 ::

2: Click Change

Add Mailbox to Outlook 2007
3: Click More Settings

Add Mailbox to Outlook 2007

4: Click Advanced Tab then Click Add

Add Mailbox to Outlook 2007

5: Type in name of additional / secondary mailbox and Click OK

Add Mailbox to Outlook 2007

<b>Note: You must have at least READ access to new mailbox otherwise after adding, you will not be able to open new mailbox.</b>

6: Verify new Mailbox is listed under “Open these additional mailboxes” Click OK

Add Mailbox to Outlook 2007
7: Click Next

Add Mailbox to Outlook 2007

8: Click Finish

Add Mailbox to Outlook 2007

9: Click Close

Add Mailbox to Outlook 2007

That’s it! Very simple!
If you permissions are set and you can access the mailbox you will be able to expand it.

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  • Technochic
    Ryaner, since you already have 2 other mailboxes on your folder list and the new one is there and has a plus sign on it, it would appear you already know HOW to add them. I have found with outlook 2007 that AFTER adding the new mailbox I usually have to close and then re-open outlook before I can expand the newly added account. Have you done this?
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  • Ryaner
    Yes, the question was not how to add (Though the description above was well intended and very easy for anyone to follow... thank you) It was how to get the permissions set. I have the mailbox in my list with the + but can not expand it because I do not have permissions. The permissions for the other extra mailbox I have were set for me by another. Can anyone ehlp me with this last bit of information please?
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  • Technochic
    One mistake made frequently when granting permissions that I have encountered is that the person granting the permissions grants permissions to the inbox or calendar only. Then if you add their folder to your folder list as you have done, you cannot expand their folder. They have to also grant you access at the MAILBOX level. They need to right-click on the top level where it says "Mailbox - (username)". Granting permissions to their INBOX only will not allow you to open their inbox on your folder list, they must grant you permissions at the mailbox level as well. The mailbox permission level is like the front door of the house, and the inbox is the kitchen. If someone gives you the keys to their kitchen door, but they do not give you the key to get in the front door, you will not be able to get in the kitchen will you?
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  • Serendipity
    In Outlook 2003, instead of granting any role permissions at the top Mailbox level, the mailbox owner can just select the checkbox for "Folder Visible" at the top Mailbox level. This will allow anyone who has been given permissions on individual folders like Inbox or Calendar to expand the mailbox folder in their Outlook folder list (after first adding the mailbox to their folder list, of course.) I don't know if it works the same way in Outlook 2007.
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  • Ryaner
    I have found the problem here. I was right clicking on the mailbox name in the "Echange Recipient Management" window and choosing "Manage Full Access Permissions". When I added the appropriate naes and then clicked the "Manage" button, I didn't read the message. It had failed because I do not have thise rights. I am having the main tech update my profile so that I can make these adjustments in the future. Thank you for your time and useful information! :)
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  • Technochic
    Ahhhh, well that explains it! Don't feel bad, you aren't the first nor the last person to be too quick with closing the error window that actually tells you what the problem is! :-)
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  • Ryaner
    No, there is always a message there. It normally tells you that it has completed the task. This may be an issue with others as well, as it is easier to pass by than a "Failed" message alert. The button below still reads "Finish" so it's just good to read at least the basics on any final message for a microsoft product task completed.
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  • AlbertWT
    Hi, I got this error instead after following your steps above? <b>Cannot display the folder. Microsoft Office Outlook cannot access the specified folder location. The operation failed. An object cannot be found</b>
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  • MaxBlair
    It's possible to do this with a tool called security explorer for exchange. It includes very powerful abilities for managing, backup and reporting on exchange permissons as well as active directory security. It's also great for managing public folder permissions like calendars, contacts, inbox and etc
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  • Vee
    Why do you have Add Mailbox to Outlook 2007 pasted all over the place? If you have any IT knowledge (or common sense), you should know that such search engine scamming techniques could result in you being permanently excluded from any search engine rankings. There are screen reader users, there are people with dyslexia, there are people who simply are not that technical. You are creating a hurdle for all these users. Please make this article more readable
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