User attempts to open email account from OWA. When she types in name and is shown the Email account name and she then selects that account and selects open, she receives an error message that the account can not be found. If she types in the entire smtp email address for the account and then selects Open, she can acces the account from OWA.
When I type in account name in my OWA account, select he displayed account name and select Open, the account opens with no problems.
Has anyone seen this before or have any ideas on cause and possible solution?