Open IT Forum: What would sell desktop virtualization to you?

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Last year, Brian Madden talked about the ways to get traditional desktop administrators to start getting their feet wet in desktop virtualization, and we were wondering what it took for you to satisfy your curiosity about the technology. What customized ways have you adopted desktop virtualization? Was it difficult to convince you or your desktop admins? Share your tales, successes and failures, and we'll give you 50 knowledge points good for our iPad contest!
ASKED: January 19, 2011  8:47 PM
UPDATED: January 25, 2011  5:13 PM

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What would sell Desktop Virtualization to me?….Hmmm!

If I could figure out a way to use a Soft Phone on a Virtualized Desktop, and of course the Cost made sense, I could then easily be swayed. I am a avid proponent of virtualization, I currently run one of my Domain Controllers, an Exchange Server, a VPN Server, and a SQL Server all in a production environment along with several virtualized Dev Servers.
The problem lies with the Call Center; these users are currently running on terminal server clients, but they still have their Soft Phones installed on the local computer. If I were to virtualize the call center desktops I understand I would have the same issue. The only other option I am aware of would be to purchase Hard Phones for the CS Reps, considering the soft phones are only $35.00 each, this is not a viable option.

I would love to hear of any solutions any of you Call Center Admins or Systems Administrators have come up with to solve this problem. I must admit, I have personally spent very little time researching this, it seems something else of more importance manages to place this on the back burner.

Have a Great Weekend….

-Eakinsb

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  • MelanieYarbrough
    [...] Open IT Forum: What would sell desktop virtualization to you? [...]
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  • batye
    What would sell desktop virtualization to you? ease of deployment less time more simple integration future-proof, simple easy upgrade....
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