One user unable to view one specific Public Folder

0 pts.
Tags:
Microsoft Exchange
In my organization we use public folder calendars to schedule and plan meetings and activities for our various conference rooms. I have one user in our HR department who is unable to view one particular calendar, everyone else can view this public calendar just fine. It's not a problem with permissions, she is the designated owner of the folder, but the folder does not even appear in the list of folders for her. It is not a problem with her outlook profile. We have deleted and recreated her profile on multiple workstations (we do not use roaming profiles). We run Exchange 2003 with Outlook 2003 clients. She was able to view the folder just fine up until a couple of weeks ago. She is not aware of any change on her end that could have made a difference and we made no changes to the folder or her active directory profile. Our active directory runs in 2003 Native mode and we currently only have one exchange server.
ASKED: August 22, 2006  12:00 PM
UPDATED: August 22, 2006  4:16 PM

Answer Wiki

Thanks. We'll let you know when a new response is added.

Can she access that folder in OWA?
Also have you tried removing her account from the folder and add her back?

Discuss This Question: 5  Replies

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
  • PDMeat
    Trying the same user credentials to access the folder using OWA is a great idea. Also, turn up logging in exchange system manager for the public information store and restart the IS. You may find that if you try and hit the exact URL for that folder in OWA, if it gives you an access denied or some other error, it should show up in Exchange server's event logs. Another good move is to try again using Outlook 2003 but with a new outlook MAPI profile for the problem user.
    0 pointsBadges:
    report
  • Aalborz43
    It's also possible that the user was playing around (though she may not admit it!) with folder permissions and unchecked Folder Visible checkbox. You can fix this in ESM. Also have you tried troubleshooting this with pfdavadmin tool?
    0 pointsBadges:
    report
  • Kjella
    We've tried accessing it through OWA with the same result, I also removed the user totally from the permission list and then readded her without any result. I'm not familiar with the "Folder visible" checkbox. Where do I find this in ESM?
    0 pointsBadges:
    report
  • Aalborz43
    -Navigate to Public Folders, Right-Click the Folder in question, select Properties. -Click the "Permissions" Tab, Then click "Client Permissions..." button. -Click on the User's Name and check values below. -"Folder Visible" checkbox is the second column of checkboxes, last one.
    0 pointsBadges:
    report
  • Kjella
    When I was trying to access client permissions I got an error: An unknown error has occured id no: 8004010f Exchange System Manager So instead I downloaded PFDAVadmin (great tip!) and used it to Fix folder DACLs and this took care of the issue! Thanks a ton to everyone who contributed. I'm pretty new to Exchange and am just starting to realize how much I have left to learn.
    0 pointsBadges:
    report

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following