One Sender’s e-mail does not arrive with me in Microsoft Outlook 2003 – but only one. I don’t know if my AVG security software is part of the problem

20 pts.
Tags:
Antivirus
AVG
Firewalls
Microsoft Outlook 2003
Outlook
Outlook 2003
Outlook send/receive
I am running Microsoft Outlook 2003 and have an AVG Firewall and (apart from occasional glitches) don't have any problems with e-mail. One sender's e-mail however never arrives (my partner's). It goes into his "sent items" but never arrives at this end. I have added his address to my "safe senders list" and the domain name. I have also clicked the junk e-mail button to ask that all mail from this account is received but nothing seems to make a difference. I don't encounter problems, that I am aware of, from any other sender and the contents of those I don't receive (believe me) are quite benign. I would be very grateful to anyone who could help me as this is very frustrating all round. Thank you,
ASKED: November 7, 2008  6:08 PM
UPDATED: November 11, 2008  3:37 PM

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Hi Chrisie,

I have few questions regarding this issue.
1. Did you try disabling the Firewall?
2. All the anti-viruses have an option “Scan email”, did you check that?
3. Are using a corporate email account?
4. Adding the domain & email address will not help, as the system is very smart. Its blocks the IP address. Try adding the sender’s IP address to your firwall.

If you not tried the above, then try & let me know the result.

Hi Khadir,

Thanks for all your help. This is very sound advice and I am very grateful for the benefit of your expertise. Typing on a computer is the breadth of my technical prowess. I have tried all your suggestions and the only way we can seem to get round the problem is by the sender in question changing his e-mail provider. Fingers crossed. Thanks again.

Chrisie

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