One Outlook 2007 account recieves all mail sent to mutiple accounts

15 pts.
Tags:
Outlook 2007
Outlook 2007 rules
Outlook rules
Outlook Shared Mailboxes
Shared Access
My company is small and we share emails. We set up Outlook 2007 to collect all the mail for our accounts and then using rules, set it to sort the mail into boxes. We are finding that when more than one of us is sent the same email, either by CC, BCC, or To, that one box recieves all the mail. Example of this, our President, myself, and our generic address all are on conference emailing lists. All three accounts have separate boxes and rules. The rules are listed as 'when the To, CC, and or BCC field contains... hello@doggroomers.com, then place in box... Hello Inbox'. My assumption is that if that rule exists for each mailbox (different names and inboxes) then when President, myself, and generic receive the same email each mailbox should receive one copy. I must be wrong because one mailbox receives three copies of the same email and the other two boxes do not receive any. What can be done about this? Please help me.

Software/Hardware used:
Outlook 2007

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Discuss This Question: 3  Replies

 
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  • Technochic
    Please clarify your information. When you say you have rules to send email to different "boxes", do you in fact mean different mail folders in one email account mailbo, or are you forwarding to different email accounts?
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  • Lostandconfused
    I apologize for not being clearer. When I say accounts I mean email addresses and when I say mailboxes I mean folders and when I say rules I mean rules for the folders. See we have six different email addresses coming into Outlook 2007 at the same time: info@company.com, sally@company.com, sam@company.com, mark@company.com, gretchen@company.com, and stewart@company.com. This is because sometimes Sam is on vaction and Mark will handle his mail or Gretchen has just taken over shopping, but Stewart was doing it and gets those emails. (He can move them to Gretchen's folder.)The problem is sometimes an outsider (i.e. john@trade.net) will send Sally, Info, and Stewart the an email, when we open Outlook 2007 there will be three copies of the exact same email in Sally or Info or Stewart's mailbox (folder). The other two recipients will not receive this email at all. We can always look in each other's folder for messages, but sometimes you won't find anything because Sally is the president of the company and has emails going back two years in her folder and the sender does not remember when it was sent... for instance. The question is why do they go into one folder? And how can I change that from happening?
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  • Technochic
    I suspect this is as MS likes to say a "feature" not a "problem" of the Outlook application. You are attempting to use one email account for multiple people and all the email addresses belong to this one account rather than different email accounts. Outlook was not designed to be used in this fashion. You could try asking for help from MS to get this working or to get an answer as to why it does not work as you wish it to.
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